Artificial Intelligence: A New Frontier in Government CX
In this video interview, Luke Norris with Granicus discusses AI’s transformative possibilities and offers specific guidance for the public sector.
Citizen Engagement
From Resilience to Regeneration — A New Standard for Government Excellence
Resilience has been the government standard for decades, but bouncing back is no longer enough. Regeneration offers a new path forward.
Tips for Public Engagement: Measure What You’re Doing
Often, people appreciate even minimal improvement. Measurement can give the community ideas about how to make things even better.
How Empathy Can Improve CX
In virtually every aspect of life, a little empathy can go a long way. This is especially true when we think about how government agencies and their employees interact with constituents. Services, apps, processes, forms, and outreach — core elements of CX programs — can all be improved when approached with an empathetic mindset. ReadRead… Read more »
Want to Increase Public Engagement? Be Intensely Collaborative
Public and private groups often work in parallel, duplicating efforts. Instead, they should leverage their combined networks as part of a long-term strategy.
To Boost Public Engagement, Experiment With Different Processes
Offering people different levels of engagement depending on how much time they have can improve civic participation.
From Noise to Signal: Rebuilding Trust Through Smarter Notifications
Discover how agencies are quietly mastering “notification finesse” to keep citizens informed without overwhelming them.
For Better Public Engagement: Understand How People Feel
For more rewarding opportunities for public engagement, first understand how people interact with the institutions around them. Here are some tips.
The Digital Twin Paradox: Why Cities Model Everything but Trust
We’re building high-fidelity digital twins of infrastructure but who’s modeling digital trust, misinformation resilience, or citizen sentiment?
Writing Effective Event Evaluations
Evaluations help you plan and improve future events. Here’s a helpful template for writing your evaluation questionnaire.