Communicating With Confidence
During the Supervisors Community of Practice session on Nov. 17, an expert shared advice on relaying messages with confidence and authority.
Communications
Dynamics of Trust: A Community-Based Perspective
Build community trust by understanding residents’ demographics and digital needs to ceate equitable, connected and resident-centered services.
Social Stories Can Benefit Your Community
Government agencies can improve their services by creating social stories that help people understand specific scenarios.
Icebreakers: Fostering Community and Improving Work Relationships
Icebreakers at the beginning of meetings can foster a sense of community. This article explains why and explores several options, including “Two Truths and a Lie.”
Change Leaders: Make Your Thinking Transparent!
It is not enough for leadership to do good work: They also need to talk about what they’re doing to build trust and buy-in.
Saying “No” to Reclaim and Protect Your Boundaries
It’s important to set boundaries — learn to say “no” — to protect your mental and emotional health. Here are tips on knowing what boundaries are appropriate, how to speak confidently and how to offer alternative options.
“Worst Practices” When Working With Autistic Employees – Part 2
Offices are sometimes unprepared to welcome autistic employees. Learn what practices to avoid, in Part 2 of this series.
The Biggest Misconception About Change Management
Don’t fall victim to the misconception that communications plans are change management. Communication plans are NOT change management. Communication plans are a PART of change management.
How a Digital-first Strategy Can Help Local Governments Win Over Residents
Local leaders can strengthen trust and engagement by adopting a digital-first communications strategy that makes information easy to find and accessible to all. By meeting residents’ expectations for clarity and transparency online, governments can counter misinformation and build lasting public confidence.
Is the Shutdown Your Sign to Pivot, Again?
What do you want to change while you are waiting for the shutdown to end? This could be a good time for self-reflection.