Communications

To Hash or Not to Hash? A Decision Making Guide

Using a decision-making flowchart, this post helps people determine whether they should include one or more hashtags in their tweets. This guidance is offered as an extension of the recent post, 6 Tips to Avoid Making a Hash of Twitter Hashtags. The post also provides links to additional resources that enable both rookie and moreRead… Read more »

A Social Storm

Friday, brought a “hurricane without warning” to the DC metropolitan area. As has been the case with so many recent disruptions to daily life, social tools had another opportunity to demonstrate their ability to change the way we manage disruption. To be certain, this storm was a particular challenge; as cell network and landline phoneRead… Read more »

HUD Ideas in Action: Empowering Employees to Improve Service

Across the last year, improving customer service and increasing transparency have been two major priorities for organizations. Given this, I was curious to know what agencies were actually doing. As I was scrolling through some of the Customer Service Plan Signature initiatives, I came across HUD’s Ideas in Action. I immediately liked this plan asRead… Read more »

Live Video Chat on Home Foreclosure Mitigation Efforts – 7/2 at 12:30pm ET

GAO will be holding the third of our live streaming AskGAOLive video chats this Monday. TOPIC: Federal Efforts to Help Struggling Homeowners Keep Their Homes LINK: http://www.ustream.tv/channel/gaolive WHEN: Monday, July 2, at 12:30pm The chat will be based on a GAO report being released on this subject later today. You can submit questions for GAORead… Read more »

Halleluiah! The ACA is Constitutional!

BEHAVIORAL HEALTHCARE June 28, 2012 by Ron Manderscheid, PhD, Executive Director, NACBHDD 0 Comments Share on facebookShare on linkedinShare on twitterShare on google| More Sharing ServicesShare | Print ACA is Constitutional! Halleluiah! Halleluiah! Hall-e-lu-iah! The Court has affirmed the Individual Mandate as a tax! The Court has supported the Medicaid Expansion! Clearly, the Supreme CourtRead… Read more »

How to Overcome Cultural Barriers to Improve Customer Service

GovLoop Research Report: Re-Imagining Customer Service In Government GovLoop is proud to announce our latest resource, The GovLoop Research Report: Re-Imagining Customer Service in Government. In this report, experts in the field provide insights and best practices to improve customer service in government. Be sure to check out the home page to view additional resourcesRead… Read more »