I was asked a very interesting question earlier today – A colleague asked me how many twitter accounts there are in Devon? To which my reply was (slightly paraphrased): “Hmmmm, I’m not sure to be honest…however we could provide a crude figure for the number of facebook users or potential reach using the advertising feature….weRead… Read more »
Yesterday, the government of Canada released its new Guidelines for external use of Web 2.0. For the 99.99% of you unfamiliar with what this is, it’s the guidelines (rules) that govern how, and when, public servants may use web 2.0 tools such as twitter and facebook. You, of course, likely work in organization that survivesRead… Read more »
After years of hearing ”it’ll be released next week” promises, I finally got to witness the official announcement this morning from Minister Tony Clement: The Treasury Board Secretariat’s Guideline for External Use of Web 2.0 is now public. Here is an excerpt from Tony’s speech: “Web 2.0 tools provide additional means of interactive communications betweenRead… Read more »
Part three in our David Kirkpatrick video series! Did you catch our first and second videos? David Kirkpatrick sits down with GovDelivery to discuss the Facebook Phenomenon and why Facebook now dominates social networking. He also shares his thoughts on how government can leverage the power of Facebook to help improve citizen satisfaction. Watch theRead… Read more »
Social Enterprise Revolution #soc5 I see incredible examples of social enterprises every day. Both at my job and on the run, the corporate world has not only caught on, but are actively working the social opportunities out there. Some are good, some are great, a few don’t even come close, but nearly all of themRead… Read more »
Notes from 5 minute talk at PS Engage Before the tool….stop chill out and think -Who you are communicating with (target audience – be specific) -Why are you communicating with them? (what outocme do you want or why bother) -One or 2-way communication? (Tell them stuff or hear what they want) -How do you getRead… Read more »
Deltek Analyst Amanda White reports. The inaugural Health Insurance Exchange Congress conference, hosted by the Institute for International Research (IIR) USA on November 9-11, 2011 offered considerable insight on the roles and functionality insurance exchange systems should provide to consumers. Anita Murcko, MD, and partner with Cambiare, LLC, identified three fundamental components of exchanges: aRead… Read more »
What’s the future of social media? The National Archives hosted a discussion of that rather big question earlier this month. After an introduction from the Archivist of the US and a presentation on an upcoming “citizen archivist dashboard,” I gave a short presentation at the McGowan Theater in which I talked about the past, presentRead… Read more »
Last Thursday (11/17), GovLoop and RightNow hosted a training webinar on “Government Customer Service Mandate – Are we better off?”. During the training we discussed the lessons learned from building agency customer service plans and took a look at the future of government customer service. Below please find key resources related to the training session:Read… Read more »
Please consider taking this survey on website content management systems and social media which I am conducting for independent study as part of my MPA culminating experience/thesis research as a second year graduate student at the University of Memphis in the Division of Public and Nonprofit Administration. My research focus is exploring the impact onRead… Read more »