I’ve been making this case from the middle ground for a while now: What we have here is an up and coming “battle” of social networking sites that will ultimately hinge on people’s personal preference, ability to be influenced by the masses, and even driven by their discontent with the competing technology. Or, to putRead… Read more »
Last week, President Obama took part in the first “Twitter Townhall” event, hosted in the East Room of the White House. I was on the scene to take it all in. The event led to widespread general coverage (see articles from Forbes and Bloomberg, for example) and what could be considered a public relations boonRead… Read more »
This post was originally posted on the Center for the Business of Government Blog, written by Dan Chenok. I recently spoke at a 2-day event hosted by NIST that addressed privacy and identity management as part of the NSTIC; the NSTIC represents the most far-reaching set of goals and objectives to date around promoting secure,Read… Read more »
2011 has shown that not only are mobile strategies effective in growing a business globally, they are imperative. As our knowledge of mobile marketing begins to grow, so do the statistics: * 250 million people access Facebook through a mobile device; those who access through a mobile device rather than a PC are twice asRead… Read more »
As a recap, I had the pleasure and privilege of speaking on the panel, Bridging the Generation Gap, at the Next Generation of Government Summit in July 2010, sponsored by Govloop. As the 2011 Next Generation of Government Summit is quickly approaching – what better time to reflect back and share experiences from last year’sRead… Read more »
As most of you are aware, a great deal of social media is currently blocked by Federal, State, and Local governments for access by anyone on the applicable enterprise. As I have finally obtained a Google+ invite, I will be checking tomorrow to see if it has found its way onto the firewall rules atRead… Read more »
As a customer service manager, I am called upon to train others on the subject. In my search for continuous learning, I happen to run across an article by Pivot Point Solutions, based on President Obama’s Executive Order to improve customer service. What a lot of people don’t know is that, although the Executive OrderRead… Read more »
As promised, please take a moment to take my rather unscientific survey on access to social media (limited subset) while at work (government). Social Media at Work (Government Edition) I will post results as numbers come in daily to give folks an idea of who can see what at work! Hopefully these results can beRead… Read more »
Research Guide for Public Participation (07/2011) – The Welsh government’s ‘how to’ guide for public engagement practitioners leads officials from the beginning of the planning process through the evaluation of the activity. It also includes a template to help them plan and think through the engagement. http://www.participationcymru.org.uk/advice-support/practitioners-manual-for-public-engagement Mobile Trends (07/2011) – A new report predictsRead… Read more »
On June 9, 2011, thanks to an amazing organizing team and the Canada School of Public Service, I attended Collaborative Management Day via webcast. My viewpoint for the day. This was an event by public servants for public servants. The day was packed full of guest speakers talking about different ways to collaborate and manyRead… Read more »