Excellent service is important to all of us. It measures our success as professionals. It certainly influences our decision to be a customer. So how do we make sure it’s happening when each person could have a different interpretation of what “great customer service” actually means? You’ve all heard me talk about The Six EssentialRead… Read more »
“France succumbed to Twitter” – this is today’s headline in one of the most popular French newspaper “Le Parisien”. Two million French are using Twitter as of today. This number is nothing compared to the true success of Facebook on the French soil. Half (!) of the population in France are using the biggest socialRead… Read more »
I know Charlene Li from her book < Marketing in the Groundswell >. This little book was a very fun to read. It pointed out a simple fact that is so easily overlooked nowadays: We talk too much, but rarely listen. In the summer issue of <The Public Manager>, Charlene Li re reiterated this idea—sheRead… Read more »
Heather Mansfield, an expert in nonprofits and social media, is hosting several upcoming webinars in late July and August that might be of interest: 7/26 :: How Nonprofits Can Successfully Utilize Mobile Websites, Group Text Messaging, and Text-to-Give Technology: http://www.diosacommunications.com/webinars/webinars/mobile/july26.htm 7/28 :: How Nonprofits Can Successfully Utilize Mobile Social Networking Tools and Location-Based Communities: http://www.diosacommunications.com/webinars/webinars/mobile/july28.htmlRead… Read more »
As a recently graduated MPA student (July 1 graduation– check it out here!), I’m trying to learn as much as I possibly can about government. This post is the first of a series of interviews with outstanding state and local government employees across the country. I find people incredibly fascinating and I love learning aboutRead… Read more »
Government Technology reported that citizens in Burleson, Texas, now have another way to connect with government. A new Facebook application was developed to make it easier for citizens to report and request services from their local government. The Facebook application is called the Citizen Request Tracker (CRT). Public administrators in Burleson have seen an increaseRead… Read more »
I came across an article today that I thought brought up an obvious (but much needed) point. The article says that CIO of Michigan gave a presentation and “[stated] that Online tools and social media are now the norm.” This is an important point that government officials who are resistant to using social media (suchRead… Read more »
In 2003, then Surgeon General, Richard H. Carmona reported that obesity had reached crisis levels. Carmona explained that obesity is ”the fastest-growing cause of disease and death in America. And it’s completely preventable.” In response to this crisis, Michelle Obama has been publicly advocating increased physical activity and improved diet. In 2010, the first ladyRead… Read more »
The Customer Service series is supported by RightNow Technologies. To learn more on how to use cloud technology to improve customer service, visit the RightNow resource center today. Check out the GovLoop/RightNow Customer Service Hub to get smart on how to be awesome at customer service ————————— The great part about the topic of customerRead… Read more »
On June 9, 2011, sanofi-aventis U.S. announced the “sanofi-aventis U.S. Innovation Challenge: Data, Design, Diabetes” at the National Institute of Health’s Health Data Initiative Forum. The challenge integrates open data with a human-centered view into diabetes, and will award $220,000 in total prize money. Guest blogger Michele Polz provides details on how this challenge cameRead… Read more »