Although most agree that improving CX is needed, we wanted to understand whether they see a role for automation technology in that endeavor.
Posts Tagged: RPA
RPA can help federal agencies move from their initial reaction to COVID-19 To long-term planning for digital work realities.
Civil servants are trying to deliver the services that people need with no time to waste.
RPA business processes using software-generated bots, and it can help government workforces during disasters such as the COVID-19 pandemic.
Robotic process automation (RPA) can help agencies, their employees and the public save energy, time and money by automating manual and repetitive tasks.
A single robotic process automation (RPA) bot can save agencies thousands of full-time employee hours every year. Multiply that across more than 100 bots, and then RPA’s full potential is realized.
Robotic process automation (RPA) can modernize government workforces, workers will have more time and freedom to pursue the duties they’re passionate about.
Nationwide, state and local governments who have properly incorporated RPA bots into their workforces are reaping major returns every day.
During an interview with GovLoop, NASCIO Senior Policy Analyst Amy Hille Glasscock argues that RPA’s benefits far outweigh its costs.
RPA is now a standard at many federal agencies, but experts urge interested parties to introduce do their research to implement RPA the right way.