Innovating Through Chaos — Excellence Isn’t Canceled (Even if Your Budget Is)
Here’s how government executives can foster innovation and operational excellence when everything feels like it’s on fire.
Innovation
What You Need to Know About Bots and CX
Chatbots have grown in popularity for good reason: They’re friendly, helpful, and make information readily available. The benefits are arguably even more significant in government applications. They’ve become a reliable tool for delivering constituent services while saving agencies time and resources. In a recent CX Community of Practice, What You Need to Know About BotsRead… Read more »
From Idea to Implementation: How Agencies Are Using AI to Improve Service Delivery
AI isn’t just buzz — it’s powering faster, smarter public services. Here’s how agencies are making it real (and keeping it real).
The AI + Cyber Nexus: What Gov Leaders Need to Know Now
As AI transforms how we serve and secure, public-sector leaders must navigate the tricky space where machine intelligence meets cyber risk.
The (W)Right Mindset: Turning Dreams Into Reality
Don’t let fear of the unknown to hold you back. The Wright brothers’ story shows you how to turn the “impossible” into reality.
Fostering Creativity on Your Team
Successful teams usually share a few common traits: they’re goal-oriented, mission-focused, highly collaborative and productive. Unfortunately, creativity, a core part of high-functioning teams, often gets overlooked. If your team doesn’t value a creative mindset, you’re also missing out on effective problem-solving, innovation, ideation and brainstorming. In our most recent Supervisors in Government Community of PracticeRead… Read more »
The Innovator’s Survival Guide: Thriving in a ‘No’ Culture
Facing resistance to change in government? Innovation isn’t just about new ideas — it’s about persistence.
Using Data to Engage with Constituents
Mallory Bateman, Director of Demographic Research, Kem C. Gardner Policy Institute, discusses how to use data to engage with your constituents.
Strategic Priorities for Agencies to Achieve Cost Effective AI
High costs are often a significant barrier for agencies looking to adopt AI technology These strategies can help cut development costs.
The Supervisor’s Guide to Navigating Workplace Change: People, Process and Technology
Effective workplace change management requires clear communication, structured processes, and strategic use of technology, enabling supervisors to support their teams, minimize disruption, and drive long-term success.