Chatbots have grown in popularity for good reason: They’re friendly, helpful, and make information readily available. The benefits are arguably even more significant in government applications. They’ve become a reliable tool for delivering constituent services while saving agencies time and resources. In a recent CX Community of Practice, What You Need to Know About BotsRead… Read more »
AI isn’t just buzz — it’s powering faster, smarter public services. Here’s how agencies are making it real (and keeping it real).
As AI transforms how we serve and secure, public-sector leaders must navigate the tricky space where machine intelligence meets cyber risk.
Don’t let fear of the unknown to hold you back. The Wright brothers’ story shows you how to turn the “impossible” into reality.
Successful teams usually share a few common traits: they’re goal-oriented, mission-focused, highly collaborative and productive. Unfortunately, creativity, a core part of high-functioning teams, often gets overlooked. If your team doesn’t value a creative mindset, you’re also missing out on effective problem-solving, innovation, ideation and brainstorming. In our most recent Supervisors in Government Community of PracticeRead… Read more »
Facing resistance to change in government? Innovation isn’t just about new ideas — it’s about persistence.
Mallory Bateman, Director of Demographic Research, Kem C. Gardner Policy Institute, discusses how to use data to engage with your constituents.
High costs are often a significant barrier for agencies looking to adopt AI technology These strategies can help cut development costs.
Effective workplace change management requires clear communication, structured processes, and strategic use of technology, enabling supervisors to support their teams, minimize disruption, and drive long-term success.
AI can revolutionize presidential transitions by streamlining data management, decision-making, personnel onboarding, national security, and public communication, ensuring a more efficient, transparent, and secure transfer of power.