A Quantum Computing Refresher
The basics of quantum computing can be hard to comprehend — and even more difficult to remember. Here are five key points to keep in mind, in commonsense language.
Learning
AI, Agentic AI: Adopt or Adapt?
AI and agentic AI are continuing to expand in the workforce. Are we adapting, adopting, or both?
Who Really Gains From AI’s Productivity Promise?
AI’s productivity gains don’t automatically translate into shared prosperity. How do we ensure AI doesn’t undermine economic mobility?
Social Stories Can Benefit Your Community
Government agencies can improve their services by creating social stories that help people understand specific scenarios.
How Plain Language Can Help Improve Your CX
Clear communication is essential in government customer service, and plain language is a key tool for making messages accessible and engaging. By removing jargon and simplifying structure, plain language helps ensure that all audiences can understand and act on information. We spoke with Julie Clement, Principal and Owner of J Clement Communications, in our mostRead… Read more »
Saying “No” to Reclaim and Protect Your Boundaries
It’s important to set boundaries — learn to say “no” — to protect your mental and emotional health. Here are tips on knowing what boundaries are appropriate, how to speak confidently and how to offer alternative options.
November Online Training Opportunities
The leaves are falling, but what’s not dropping is our level of commitment to your professional development! We’ve got an amazing line-up of free online training sessions in November, with topics designed to help you communicate more clearly, take advantage of AI, and get curious about quantum computing. Take a look at the sessions below,Read… Read more »
The Do’s and Don’ts of Delegation
Spooky season is officially here, but is there anything scarier than delegating tasks across your team? If you find delegation downright daunting, now’s the time to come out from hiding behind the desk and learn how to master this critical management skill. During our recent Supervisors Community of Practice virtual networking discussion, Sharon Swabb, CareerRead… Read more »
Congratulations, 2025 NextGen Public Service Award Winners!
GovLoop is proud to announce the 16th annual NextGen Public Service Award winners for superior public service and achievement! The awards recognize deserving individuals across federal, state, and local government who are selected from the public service community for their intelligence, exuberance, and dedication to improving and invigorating government. Please review the winners below, alongRead… Read more »
The Future of AI and CX
AI has impacted almost every facet of government services, with customer experience being no exception. In fact, agencies now have a prime opportunity to elevate CX. So, what does an AI-powered CX strategy look like? During the latest CX Community of Practice, Angy Peterson, Vice President of the Granicus Experience Group, offered insights into theRead… Read more »