No Mentor, No Problem: Navigating Your Career Independently
Having a mentor certainly can help advance your career, but it isn’t the only way to grow professionally. A featured contributor describes specific, valuable alternatives.
Learning
Understanding Your Constituents’ Digital Experience
To make meaningful improvements to your agency’s digital experience, you need a clear understanding of your customers’ needs and pain points. During our most recent CX Community of Practice, we met with Louise Schenk, Customer Experience Manager, State of Utah, to discuss ways you can uncover and meet your constituents’ real needs and modernize to transform yourRead… Read more »
Why Cyber Workforce Strategy Is Now a Leadership Imperative
The cyber workforce is entering a reset year. In 2026, the biggest constraint will be the ability to staff, skill and retain teams to keep pace with threats.
New Year, New Online Training Opportunities
2026 is here, and you’ve likely set new professional goals for the upcoming year. Whether you’re angling for a leadership role or just want to learn more about up-and-coming technology, we’ve got free online training that can help you meet your objectives. Take a look at the training available this month, and don’t forget toRead… Read more »
How to Be a Nimble Employee
Coping with technological change in the office takes some special skills. Here’s how to cultivate them.
What’s Next for CX?
When citizens have positive, efficient interactions with government services, it fosters transparency and confidence in public institutions. By prioritizing customer experience (CX), agencies can reduce frustration, improve accessibility, and ensure that services meet the needs of diverse communities. During this month’s CX Community of Practice, we invited Marisa Mellema, Senior Manager, Digital Experience Team, KingRead… Read more »
Warm Up to December Online Training
Are your professional skills feeling a bit cold? Let’s defrost your career with this month’s new online training opportunities! Take a look at the available courses below for December and start feeling merry and bright about new professional possibilities. Can’t make it the day of? No problem. Register anyway, and we’ll send you the recordingRead… Read more »
A Quantum Computing Refresher
The basics of quantum computing can be hard to comprehend — and even more difficult to remember. Here are five key points to keep in mind, in commonsense language.
AI, Agentic AI: Adopt or Adapt?
AI and agentic AI are continuing to expand in the workforce. Are we adapting, adopting, or both?
Who Really Gains From AI’s Productivity Promise?
AI’s productivity gains don’t automatically translate into shared prosperity. How do we ensure AI doesn’t undermine economic mobility?