GovLoop is proud to announce the 16th annual NextGen Public Service Award winners for superior public service and achievement! The awards recognize deserving individuals across federal, state, and local government who are selected from the public service community for their intelligence, exuberance, and dedication to improving and invigorating government. Please review the winners below, alongRead… Read more »
AI has impacted almost every facet of government services, with customer experience being no exception. In fact, agencies now have a prime opportunity to elevate CX. So, what does an AI-powered CX strategy look like? During the latest CX Community of Practice, Angy Peterson, Vice President of the Granicus Experience Group, offered insights into theRead… Read more »
A community of practice is where we go to continuously improve. It is where we can make our products and services even better than they were before for all of our customers.
The temperatures may be cooling down, but the opportunity to learn new skills is heating up with October’s online training line-up. From agentic AI to the do’s and don’ts of delegation, there’s something for everyone. We’ve also got the NextGen Government Virtual Training Summit that you won’t want to miss – it’s a full dayRead… Read more »
As a supervisor, one-on-one meetings are one of the most powerful tools in your toolbox. Yet, managers and direct reports alike tend to dread them. Why is this? When did one-on-ones get such a bad reputation? It’s time for a reset on these meetings. Below are a few key takeaways and the recording with JeanineRead… Read more »
The NextGen Government Training Virtual Summit is just around the corner, and it’s time to start thinking about which breakout sessions you’d like to attend! During the free, all-day online professional development seminar on Wednesday, Oct. 22 from 10 a.m.-4 p.m. ET/7 a.m.-1 p.m. PT, there are two opportunities to attend breakout sessions, with topicsRead… Read more »
The basics of quantum computing can be difficult to understand — and even more difficult to remember. Here are five key points to keep in mind, in commonsense language.
One off-the-cuff comment. A media firestorm. And a leadership lesson you won’t find in any textbook. Discover why public communication isn’t just PR — It’s strategy.
We’re gearing up for another NextGen Government Training Virtual Summit, where more than 2,000 public sector employees will come together for a day of free online professional development! Held on Wednesday, Oct. 22, we’ll be bringing in government and industry experts to share their expertise on a wide range of topics, from writing AI promptsRead… Read more »
Worried AI will make us dumber? Socrates had the same fear — about writing. Spoiler: We turned out fine. Is it time to reframe the AI debate?