Our speaker lineup for the NextGen Government Training Virtual Summit on Wednesday, May 20, is bringing together experts from throughout the tech and government communities to touch on topics essential for expanding your skills as a public servant. Broken up into five sections, you’ll be able to hear three keynote sessions (opening, lunchtime, and closing) asRead… Read more »
Many government communication and service delivery plans assume that constituents have easy access to online resources and can comfortably work with digital tools. But that’s not always the case. Challenges range from access barriers (bandwidth, devices) and comprehension barriers (language, ease of use) to trust and safety. During our CX Community of Practice Session onRead… Read more »
The NextGen Government Training Virtual Summit is a little over a month away, but we’re not wasting any time putting together a compelling agenda with expert speakers who will share their insights on ways you can elevate your public service impact. Throughout the day on Wednesday, May 20, you’ll hear from government and industry leadersRead… Read more »
An AI system recently admitted to a featured contributor that it “flows downstream on a river of human bias” and rarely gets corrected. That should change how leaders use these tools. If you rely on AI for decisions, learn three practical ways to push back on AI bias and redirect the current.
Organizations should welcome and accept people with disabilities; superficial acceptance, known as virtue signaling, is not only unfortunate — it’s harmful. Learn why, and what true acceptance of people with disabilities looks like.
We’re preparing for one of the biggest events we put on each year: the NextGen Government Training Virtual Summit! If you’re wondering what NextGen entails or what you can get out of this free, all-day professional development, read on for some tips that will help you get the most out of your experience.
Great supervisors don’t just manage, they listen, and that means more than smiling and nodding along. Your team needs to know you’re an active listener and take their feedback, concerns, and comments seriously. Our latest Supervisors Community of Practice session welcomed Camille Carboneau Roberts, CC Career Solutions, LLC, who shared easy-to-use active listening techniques youRead… Read more »
The virtual NextGen Government Training Summit on Wednesday, Wednesday May 20, is an easy way for govies to network, collaborate, and learn from peers who share a commitment to public service. You’ll join more than 2,000 of your public sector peers for a full-day of free learning, networking and leave with an invigorated sense ofRead… Read more »
New online training opportunities are springing up for govies, and we can’t wait to share them with you. If you’ve been wanting to learn more about agentic AI, providing better CX to underserved communities, or harnessing digital tools to improve internal agency processes, we’ve got a free session for you. Check out all of theRead… Read more »
When emergencies strike, your constituents turn to government websites, apps, and digital services for fast, clear, and reliable information. Can your current digital experience support a robust crisis response? During our latest CX Community of Practice, we welcomed Jamie Biglow, Project Manager, Safety Security Division, CNA Corporation, to discuss practical ways to strengthen your crisisRead… Read more »