Are We Outsourcing Our Intelligence to AI?
Worried AI will make us dumber? Socrates had the same fear — about writing. Spoiler: We turned out fine. Is it time to reframe the AI debate?
Learning
How Empathy Can Improve CX
In virtually every aspect of life, a little empathy can go a long way. This is especially true when we think about how government agencies and their employees interact with constituents. Services, apps, processes, forms, and outreach — core elements of CX programs — can all be improved when approached with an empathetic mindset. ReadRead… Read more »
Data Visualization: Make Them See What You’re Saying
Data-driven decision-making improves effectiveness and efficiency, increases transparency, and enables agencies to be more proactive. But raw data alone rarely inspires action.
Engaging an Unengaged Team
As the dog days of summer roll in, you might notice your team being a little slower to respond, or maybe a bit checked out during meetings. This dip in engagement is quite common this time of year, but as supervisors, it is essential to manage and support the team’s productivity and output. So howRead… Read more »
Who Really Gains From AI’s Productivity Promise?
AI’s roductivity gains don’t automatically translate into shared prosperity. How do we ensure AI accelerates, rather than undermines, economic mobility?
Balancing Efficiency and CX
On paper, your CX goals and deliverables probably look great. You might even have strong leadership support and team buy-in. But in the daily grind of work and competing priorities, how can you ensure the long-term success of your CX programs? CX teams are often tasked with lofty goals while also remaining an efficient, leanRead… Read more »
Why Your Users Need a Quick Start Guide
Write a quick start guide, and you’ll give your users the kind of short documentation they need to get started with your product or service.
4 Ways Agencies Can Use AI to Improve Workforce Training and Identify Skills Gaps
By analyzing individual skill levels and learning behaviors, AI can dynamically tailor educational content, pacing, and support in real time. The result is a deeply personalized learning journey that goes beyond what traditional classrooms or even what one-on-one instruction can offer.
Practical Advice for Navigating the Age of AI: Finding Your Footing on Terra Incognita
While the AI-driven future if fraught with unknowns, you can still prepare — and you’ll be better off if you do.
Creativity Is the Edge AI Can’t Touch
Creativity is what will keep us original, adaptive, and irreplaceable in a world of streamlined processes and AI. It’s not just creatives who need to be creative. It’s everyone.