Breaking Down Barriers to an AI-Skilled Workforce
In this video interview, Jonathan Hasak and Aaron Hunter with Coursera discuss how to overcome barriers to fostering an AI-knowledgeable workforce.
Learning
What Plain Language Is, and Why We Need It
Agencies communicate effectively when they use plain language — simple, clear writing rather than fancy words and over-long sentences. Here are tips on writing so your target audience understands.
February’s Online Training Line-Up Is Here
Love learning? So do we, and we’ve got a great educational online training line-up for February! From data governance and AI policies to softer skills such as team motivation, there’s something for everyone to sign up for.
Understanding Gov Performance Management Basics
In our most recent Supervisor Community of Practice virtual networking discussion, we sat down with Patrick S. Malone, Ph.D., Director, Key Executive Leadership Programs, Department of Public Administration and Policy, American University, to discuss how, as a leader, you can polish your performance management skills to better guide your team to meet its goals.
No Mentor, No Problem: Navigating Your Career Independently
Having a mentor certainly can help advance your career, but it isn’t the only way to grow professionally. A featured contributor describes specific, valuable alternatives.
Understanding Your Constituents’ Digital Experience
To make meaningful improvements to your agency’s digital experience, you need a clear understanding of your customers’ needs and pain points. During our most recent CX Community of Practice, we met with Louise Schenk, Customer Experience Manager, State of Utah, to discuss ways you can uncover and meet your constituents’ real needs and modernize to transform yourRead… Read more »
Why Cyber Workforce Strategy Is Now a Leadership Imperative
The cyber workforce is entering a reset year. In 2026, the biggest constraint will be the ability to staff, skill and retain teams to keep pace with threats.
New Year, New Online Training Opportunities
2026 is here, and you’ve likely set new professional goals for the upcoming year. Whether you’re angling for a leadership role or just want to learn more about up-and-coming technology, we’ve got free online training that can help you meet your objectives. Take a look at the training available this month, and don’t forget toRead… Read more »
How to Be a Nimble Employee
Coping with technological change in the office takes some special skills. Here’s how to cultivate them.
What’s Next for CX?
When citizens have positive, efficient interactions with government services, it fosters transparency and confidence in public institutions. By prioritizing customer experience (CX), agencies can reduce frustration, improve accessibility, and ensure that services meet the needs of diverse communities. During this month’s CX Community of Practice, we invited Marisa Mellema, Senior Manager, Digital Experience Team, KingRead… Read more »