How the Las Vegas Valley Water District Shifted to Remote Work in Less Than Two Days

Replacing legacy technologies with modern, cloud-based solutions enables agencies to extend operations to wherever their employees are.

Extending Innovation’s Borders With SD-WAN

The COVID-19 pandemic has increased pressure on agencies in two key ways. First, they are facing unprecedented demand for remote work. Second, this push has strained their IT networks with historic burdens.

Pandemic Puts Spotlight on the Limitations of Legacy Systems

Without a pandemic at their door, organizations haven’t been as hard-pressed to transform their systems. But for those willing to take initiative in application modernization, it’s important to keep a few things in mind.

How a Crisis Center in Texas Improved Its Customer Service Experience

Integral Care of Travis County, Texas wanted to personalize contact center interactions by changing the way its agents engaged with callers.

6 Key Tools For a Remote WorkForce

The evolving remote workforce calls for agencies to proactively change the way they function while improving agility and productivity for the long-term.

Critical Success Factors to Build A Secure, Flexible Data Strategy

A strong data strategy involves decisions with data at the forefront, not lumped in with AI, ML, cloud migration and other technologies.

Agencies Will Press the Gas Pedal for Modernization in 2021

According to a poll during the webinar, over 50% of respondents reported that their organization tackled some large-scale modernization project this year during the pandemic. Even more respondents – over 70% – expect efforts to accelerate in 2021.