Research Creating great customer experiences (2011) – Customer experience is more important than ever to develop and maintain a consistent, effective connection between you and your customers. RightNow Technologies suggests we empower our customers and employees, as well as offer them multi-channel choice, to deliver a superior customer experience. Video: http://www.rightnow.com/resource-video-8-steps.php How We Use TabletsRead… Read more »
Washington passed a package of legislation designed to implement health care reform in the state. Under the terms of the package, state health care payments will be based on patient outcomes, a new collaborative will be implement to cut waste, fraud and abuse and the state will begin requiring increased transparency of insurance providers. WashingtonRead… Read more »
This is the second part of a series inspired by Susan Ward’s article on About.com featuring “Ten tips for attracting employees.” I am responding to Susan’s tips for business owners with my take about how government agencies can use them to promote their jobs. 6. Offer employees some way to move upwards. It’s not thatRead… Read more »
I am currently working on a new and exciting project at AIIM. I am curious to know what you would be interested in buying as courseware if we were to offer additional training and certification under our educational programs. I would like to know if you would be interested in certain topics. As such, IRead… Read more »
INPUT’s Director of State and Local Information Services Tim Brett reports on Fairfax County, Virginia’s capital improvement plan. Fairfax County Public Schools (FCPS) proposed accelerating the renovation schedule for many schools in its FY 2012-2016 Capital Improvement Program (CIP) due to lower construction costs. Favorable market conditions and lower than estimated construction bids have madeRead… Read more »
NYC’s Port Authority Bus Terminal is getting a facelift, thanks to a high-tech wraparound billboard of woven stainless steel mesh embedded with LED lights. Original post
With the elections of May 5 2011 now complete Member Development Officers need to look at the most efficient and cost effective way to train these newly elected councillors. Modern Councillor is the online learning and support destination for councillors, people considering standing for election, or indeed anyone with a passion for local democracy providedRead… Read more »
Euan Semple wrote a short post the other day that really caught my eye. Here it is in full (hopefully he doesn’t mind!): A business where everyone blogs. Everyone thinks about what they are doing and writes about what they are doing. From the top to the bottom, the edges to the middle. Everyone awakeRead… Read more »
If you shop, play video games or blog, your information may have been compromised as part of a recent pile-up of data breaches. We tell you what to do to minimize the chance that thieves make off with your money or destroy your credit. Original post
Today, the following request came from a colleague at another federal agency via the Web Content Managers Forum, the gov’t-only group of 2500+ folks: I need ammunition/stats from other federal agencies regarding the value of social media, specifically in terms of an agency’s obligation to be transparent and to reach and serve ppl where theyRead… Read more »