Kevin Hillstrom writes: A new generation of analytics leaders are about to be crowned. What do they have to look forward to? Let’s find out. Question #1: Will management listen to me? The reality is that some people will listen to you. Your analytics projects are important, and what you learn is important. People willRead… Read more »
Stop worrying about hitting the big drive and concentrate on the fundamentals Ever hear the phrase “Drive for Show, Putt for Dough?” It’s time-honored sports cliche that refers to the oohs and ahhs that a huge golf drive off the tee will elicit from the crowd. However, despite all the attention a big drive getsRead… Read more »
This article doesn’t say much about how officials and agencies are expected to use Twitter, but it’s evident that two-way conversations are expected: http://www.nytimes.com/2011/01/30/us/politics/30twitter.html
The main reason why “Customer Satisfaction” in public organizations is so difficult is because we have to sometimes say “no.” That is why I would argue that customer satisfaction is not the goal at all, and that good customer service doesn’t always result in a customer getting what they want. Our goal has to beRead… Read more »
My worlds are colliding on social networks. On Flickr and on Twitter. In blogs I follow and on my RSS feeds. People I followed for their local government insight are becoming friends. People I care about and love talking to. People that are ‘offline’ friends are increasingly talking to and retweeting words from people IRead… Read more »
Greetings from the last day of of Recent Changes Camp 2011: Canberra at the University of Canberra. The last topic of conversation was were the next event would be and what would be the theme. Suggested was the topic of “research” in New Zealand in mid 2011. One possible area which will be interested isRead… Read more »
Greetings from the last day of of Recent Changes Camp 2011: Canberra at the University of Canberra. Yesterday we discussed “Wikis for Open Education”, including in a podcast. Day three was to be about coming up with proposals “Bruce Declaration on Education”. The idea was to produce a statement of principles on education, which couldRead… Read more »
With all the cold weather we are having and snow and with more on the way, I thought I would generate a spring mood early! I have to admit the following content is not mine ( I am taking it from planetgreen.com) It offers wonderful suggestions. Get planting everyone, it will be warmer sooner thanRead… Read more »
Sitting in Temple Sharey Tefilo-Israel last week on Martin Luther King Day reminded me why I am so proud to call this area my hometown. A celebration of Dr. King’s legacy — primarily organized by the Community Coalition on Race — the event was about as quintessential Maplewood-South Orange as it gets. The event includedRead… Read more »
If you are performing tradition news distribution and out reach are you missing the mark on current media trends and reaching your target audiences for more effective results. Are you reaching your public facing audiences? Is sending out a traditional press release your only distribtution strategy? Read more on some of current trends I copiedRead… Read more »