Customer Service… Citizen Service… Citizen Centered… It doesn’t matter what you call it – providing a great customer experience is priceless. Web Manager University’s September events focus on the customer – why good customer service is important, meeting the customer where they are, and things every government web manager should know about customer service. CheckRead… Read more »
It was an exciting time this last spring as we looked over the applications for the Extreme Job Search Makeover. While we had many entries, one that stood out to us captured the essence of what many security cleared job professionals were grappling with. “Please tell us why you are in need of an ExtremeRead… Read more »
Understanding jargon used in government contracting can be a daunting task. I remember sitting in important meetings at the Pentagon, feeling like I was on vacation in a foreign country. I did exactly what most people would do in this situation. I sat quietly and discretely scribbled every unfamiliar word in my notebook. Later thatRead… Read more »
I am seeing that service providers get some funny ideas about the people they serve. In many industries, I have observed that continuing exposure creates a callous attitude, or familiarity breeds contempt. Yesterday I received an email from a sales trainer I have never met, saying my problem was fear and then gave me aRead… Read more »
Hi everyone – I’m excited to be here at GovLoop! A bit about me, I’m a Director of Communications at the Government of Ontario, Canada, working in Cabinet Office. I’m also a late GenX and early Netgen kinda guy! I write to an internal Ontario gov blog and thought I’d share and cross-post some ofRead… Read more »
Schools opened across Florida this week and in many other states I expect. An article in my Sunday newspaper caught my eye and provided the idea for this post. The article stated for the first time in my county, minorities will make up the majority of students in the public schools. Many of the kidsRead… Read more »
Article posted on nextgov.com by Brian Kalish regarding OSC’s release of a nine page document addressing employees’ and agencies’ use of social media. Be careful mixing politics and Facebook, counsel office says By Brian Kalish 08/25/2010 Federal employees could become a “friend,” a “fan” or even “like” a Facebook page a political party or candidateRead… Read more »
‘The future is already here – it’s just not very evenly distributed.’ Chris Bennett: QR Codes for Crisis ResponseDavid Eaves: Creating effective open government portalsJohn Hermann: How Blind People See the InternetGautham Nagesh: O’Reilly – Government needs to close the feedback loopAllan Holmes: What’re Cyber Workers’ Salaries (call for survey responses)Richard Gray: Intel Developing ComputersRead… Read more »
KPMG’s Infrastructure Advisory Team has published its “Top 100″ compiling infrastructure projects from around the globe. International channel pros and marketing experts ought to care a lot about the quality of roads, canals, bridges and power transmission systems. It’s inspiration and creativity, on a mammoth scale. Like Hanson Marketing, infrastructure Links Products to Markets Worldwide.Read… Read more »
Here’s the article from Politico which crowns the 73 year old senator: John McCain, Twitter genius By MEREDITH SHINER | John McCain may be in the political battle of his life to save his Senate seat in Arizona — but he’s a Twitter genius, according to a new report released Thursday. In a joint studyRead… Read more »