Shadow IT: Deciding Between “Know” and “No”
Shadow IT will continue to exist. With the emergence of AI, now may be the time to stop saying “no” to the technology and start “knowing” it.
Beyond ‘I’m Sorry’: Effective Customer Complaint Management
Dealing with unhappy constituents can be tricky, but following a structured, five-step method can help you manage these interactions effectively.
AI Governance in Government: Building Trustworthy Automation With Public Oversight
While many agencies are adopting AI to streamline services, few have implemented frameworks to manage AI risks.
Reasonable Accommodations Process Should Be Interactive & Confidential
Implementing reasonable accommodations should be a collaborative process, and often they’re free.
Approaching the Day With Wonder
What if we lived each day as if it were our first? How would that sense of wonder change our perspectives on work and life? A featured contributor explores the possibilities.
Coloring Outside the Lines: Leading Through Deregulation
In a world of less red tape, are you feeling liberated or lost? Discover why coloring outside the lines might be your greatest leadership advantage.
How to Create Easy Read Resources
Easy Read documents help individuals with disabilities, people who are not proficient in English, and elderly individuals to access and understand text. Here are step-by-step tips for developing Easy Read resources.
Understanding the Reality of Artificial Intelligence in Government
Understanding where AI succeeds in government today is critical for guiding future implementation and impact.
Mediation: A Path to Dispute Resolution
Mediation is a practical tool for managers in the workplace, helping resolve staff disputes while also offering real benefits for individual emotional growth.
How to Get More Effective Employee Feedback
Follow an easy 5-step process to be more effective and thoughtful in gathering and acting on employee feedback.