10 Best Practices to Implement When Designing Survey Questions

On Tuesday, July 9, I discussed the “10 Best Practices to Utilize When Designing an Effective Survey.” To complement this post, I will outline a few simple practices to follow when designing survey questions. These practices are overall meant to increase response rates and ensure validity is maintained. 1. Short as Possible: Questions should beRead… Read more »

IJIS Institute Welcomes Maria Cardiellos as Program Manager for the New Jersey Information Sharing Environment Project

IJIS Institute Welcomes Maria Cardiellos as Program Manager for the New Jersey Information Sharing Environment Project Staff changes prepare the IJIS Institute for advanced technical projects Ashburn, Va., July, 10, 2013. The IJIS Institute—a nonprofit organization that focuses on mission-critical information sharing for justice, public safety, and homeland security—is pleased to announce Maria Cardiellos asRead… Read more »

IJIS Institute Releases Justice Information Sharing Pre-Request For Proposals Toolkit

IJIS Institute Releases Justice Information Sharing Pre-Request For Proposals Toolkit Third edition procurement resource provides state and local governments a resource to streamline acquisition of information technology systems Ashburn, Va., July 10, 2013. The IJIS Institute—a nonprofit organization that focuses on mission-critical information sharing for justice, public safety, and homeland security—is pleased to announce theRead… Read more »

From the President: What did our survey tell us?

NAGC recently surveyed our membership on this year’s Communications School to gauge, from your perspective, the effectiveness of the school’s curriculum so that we can fine tune our plans for the 2014 school and to ensure the subject matter offered meets your expectations and needs. In reference to April’s school, more than 95 percent ofRead… Read more »

Seven Lessons to Ensure Success of Customer Experience Initiatives

“To optimize both your market share and your margins, you must provide customers with consistent, compelling experiences—before, during, and after their purchases—across all channels.” – Oracle, Seven Power Lessons for Customer Experience Leaders With the increasing use of social media, it is more important than ever for organizations, both public and private, to provide theirRead… Read more »

Building a Federal Workforce that Looks like America

It’s been two years since President Obama signed the Executive Order on Diversity and Inclusion in the federal workplace. As we all know, organizations and organizational culture take a great deal of time to change. This is especially the case for government agencies, which are often over a hundred years old. Today, I attended anRead… Read more »