Irene Koo

Irene Koo wrote a new post, Refining Value from Government Data With Machine Learning and More, on the site GovLoop 5 months, 1 week ago

The following post is an excerpt from GovLoop’s recent guide, The Top 30 Government Innovations of 2017.

An interview with Dave Shuman, Industry Leader, Cloudera

With the exponential growth and increasing c […]
Irene Koo wrote a new post, Modernizing to Transform HR, on the site GovLoop 5 months, 2 weeks ago

This post is an excerpt from GovLoop’s recent guide, “IT Modernization in State and Local Government.”
An interview with Sherry Amos, Director of Market Development, Education and Government at Workda […]
Irene Koo wrote a new post, Making a Business Case for Customer Experience in Government, on the site GovLoop 5 months, 2 weeks ago

The following post is an excerpt from GovLoop’s recent guide, Defining Your Role in Government Customer Service. In it we offer practical tips to engrain a culture of service into your agency’s daily rout […]
Irene Koo wrote a new post, The Top Millennial Posts of 2017, on the site GovLoop 5 months, 4 weeks ago

2017 has been a year replete with transitions and exciting change. We experienced the inauguration of a new president, witnessed one of the largest mass gatherings in history, stood in awe under a total solar […]
Irene Koo wrote a new post, Make the Most of GovLoop in 2018, on the site GovLoop 6 months ago

If you’re reading this, it’s likely that you have at least some passing familiarity with GovLoop. Maybe you receive the Daily Awesome in your inbox, follow the women in government blog series or attended the Nex […]
Irene Koo wrote a new post, Integrating Customer Experience Throughout Your Agency, on the site GovLoop 6 months ago

This blog post is an excerpt from GovLoop’s recent guide “State and Local Government: 8 Tech Challenges and Solutions.” In it, we provide an overview of case studies from governments across the country […]
Irene Koo wrote a new post, Don’t Sell Yourself Short, on the site GovLoop 6 months ago

Though most of us probably know in theory that self-promotion is important for career advancement, we often find it harder to advocate for ourselves in practice. No one wants to be the person who goes on a […]
- Martin Nera replied 6 months ago
  
  Sometimes it can be hard to stand out in a collaborative environment or team, so I’d definitely recommend highlighting your roles and responsibilities that went into a project or work’s success.
Irene Koo wrote a new post, A Year of Government Innovations in Review, on the site GovLoop 6 months ago

The past year has brought momentous political change, transition and innovation, for people and governments across the country. Though the news would suggest that 2017 has been a year of fragmentation and turmoil, […]
Irene Koo wrote a new post, How Government Can Overcome CX Challenges, on the site GovLoop 6 months ago

This post contains excerpts from GovLoop’s recent research brief, Making a Business Case for Customer Experience in Government.

Improving customer experience (CX) is more important than ever. According to a […]
- Nya Jackson replied 6 months ago
  
  I like the idea of organizations measuring individual interactions with citizens as a way to improve customer service. I’ve filled out countless customer service surveys to never hear anything back or how that feedback was used. If organizations can also collect data on the backend, like whether the issue was addressed with one call or did the person have to call back repeatedly to finally get his or her request addressed, that seems like a good supplement to customer surveys.
Irene Koo wrote a new post, Retaining Women in Your Workforce, on the site GovLoop 6 months ago

There has been much discussion about the importance of creating a diverse workforce, whether this means hiring more women, people of color, disabled individuals or others who have traditionally faced barriers and […]
Irene Koo wrote a new post, Using GIS to Tackle the Opioid Crisis, on the site GovLoop 6 months, 1 week ago

Today’s prescription drug epidemic is the deadliest drug crisis in American history, affecting hundreds of thousands of communities throughout the United States, across all demographics. Overdoses from opioids — […]
Irene Koo wrote a new post, Engaging Employees in the Customer Service Mission, on the site GovLoop 6 months, 1 week ago

The following post is an excerpt from GovLoop’s recent guide, Defining Your Role in Government Customer Service. In it we offer practical tips to engrain a culture of service into your agency’s daily routines, ma […]
Irene Koo wrote a new post, Integrating HCI Into Your Hybrid Cloud Strategy, on the site GovLoop 6 months, 1 week ago

This post is a recap of the interactive GovLoop Academy course, Operationalizing Hyperconverged Infrastructures.

Citizens want and expect better and faster capabilities from government agencies. In turn, IT […]
Irene Koo wrote a new post, Endless Possibilities for the Public Sector, on the site GovLoop 6 months, 2 weeks ago

This week, Amazon Web Services (AWS) is hosting re:Invent 2017, an annual learning conference for the global cloud computing community. The conference brings together developers, engineers, systems architects, […]
Irene Koo wrote a new post, An Exciting Global Fellowship Opportunity, on the site GovLoop 6 months, 2 weeks ago

It’s an open secret that federal agencies have a growing millennial problem. The Partnership for Public Service found that the number of federal government employees under the age of 30 is only 7 percent, the l […]
Irene Koo wrote a new post, 5 Steps to Redefining Your Citizen Experience, on the site GovLoop 6 months, 2 weeks ago

This post is an excerpt from GovLoop’s recent industry perspective, Enhancing Digital Experiences with Innovative Communication Tools.

Citizens today increasingly expect from government the same seamless, […]
Irene Koo wrote a new post, Leading in the Midst of Uncertainty, on the site GovLoop 6 months, 2 weeks ago

This blog post was originally published in November of 2017.

With less than two weeks before federal funding lapses on Dec. 8, the odds of a government shutdown continue to grow in dramatic fashion. In fact, […]
Irene Koo wrote a new post, Transforming Customer Experience at U.S. Census Bureau, on the site GovLoop 6 months, 3 weeks ago

The following post is an excerpt from GovLoop’s recent guide, Defining Your Role in Government Customer Service.

Interview with Michele Bartram, Customer Experience Officer at U.S. Census Bureau

Citizens in […]
Irene Koo wrote a new post, Fostering Citizen Engagement Through Text Messaging Campaigns, on the site GovLoop 6 months, 3 weeks ago

This post is excerpted from GovLoop’s recent guide, Preparing for the Era of Digital Transformation.

An Interview with Andy Krzmarzick, Vice President of Solutions Consulting, Granicus

Many government e […]
Irene Koo wrote a new post, The Role of Technologists in Customer Service, on the site GovLoop 6 months, 3 weeks ago

The following post is an excerpt from GovLoop’s recent guide, Defining Your Role in Government Customer Service.

Technologists like systems administrators, web developers and even information officers are ra […]
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