govloop logo link to homepage

  • Training
  • Resources
  • Academy
  • NextGen
  • Blog
    • Community Posts
    • Career
      • Human Resources
      • Leadership
      • Policy
      • Professional Development
      • Project Management
    • Communications
      • Citizen Engagement
      • Digital Government
      • Social Media
    • Tech
      • Acquisition
      • Analytics
      • Artificial Intelligence
      • Big Data
      • CIO Conversations
      • Cloud
      • Cybersecurity
      • Emerging Tech
      • GIS
      • IT Modernization
      • Mobile
      • Open Data
    • State and Local
  • About Us
  • Register
  • Log In

Irene Koo

Profile picture of Irene Koo

@irenekoo

active 2 years, 5 months ago
  • Activity
  • Profile
  • Sites 1
  • Friends 2
  • Favorites0
  • Groups 0
  • Forums

Recent Blog Posts

  • Leading in the Midst of Uncertainty
  • Refining Value from Government Data With Machine Learning and More
  • Modernizing to Transform HR
  • Making a Business Case for Customer Experience in Government
  • The Top Millennial Posts of 2017
  • View all
  • Personal
  • Mentions
  • Favorites
  • Friends
  • Groups
  • Profile picture of Irene Koo

    Irene Koo‘s profile was updated 2 years, 5 months ago

  • Profile picture of Irene Koo

    Irene Koo wrote a new post, Refining Value from Government Data With Machine Learning and More, on the site GovLoop 3 years ago

    The following post is an excerpt from GovLoop’s recent guide, The Top 30 Government Innovations of 2017. 

    An interview with Dave Shuman, Industry Leader, Cloudera

    With the exponential growth and increasing c […]

  • Profile picture of Irene Koo

    Irene Koo wrote a new post, Modernizing to Transform HR, on the site GovLoop 3 years ago

    This post is an excerpt from GovLoop’s recent guide, “IT Modernization in State and Local Government.”
    An interview with Sherry Amos, Director of Market Development, Education and Government at Workda […]

  • Profile picture of Irene Koo

    Irene Koo wrote a new post, Making a Business Case for Customer Experience in Government, on the site GovLoop 3 years ago

    The following post is an excerpt from GovLoop’s recent guide, Defining Your Role in Government Customer Service.  In it we offer practical tips to engrain a culture of service into your agency’s daily rout […]

  • Profile picture of Irene Koo

    Irene Koo wrote a new post, The Top Millennial Posts of 2017, on the site GovLoop 3 years ago

    2017 has been a year replete with transitions and exciting change. We experienced the inauguration of a new president, witnessed one of the largest mass gatherings in history, stood in awe under a total solar […]

  • Profile picture of Irene Koo

    Irene Koo wrote a new post, Make the Most of GovLoop in 2018, on the site GovLoop 3 years ago

    If you’re reading this, it’s likely that you have at least some passing familiarity with GovLoop. Maybe you receive the Daily Awesome in your inbox, follow the women in government blog series or attended the Nex […]

  • Profile picture of Irene Koo

    Irene Koo wrote a new post, Integrating Customer Experience Throughout Your Agency, on the site GovLoop 3 years, 1 month ago

    This blog post is an excerpt from GovLoop’s recent guide “State and Local Government: 8 Tech Challenges and Solutions.” In it, we provide an overview of case studies from governments across the country […]

  • Profile picture of Irene Koo

    Irene Koo wrote a new post, Don’t Sell Yourself Short, on the site GovLoop 3 years, 1 month ago

    Though most of us probably know in theory that self-promotion is important for career advancement, we often find it harder to advocate for ourselves in practice. No one wants to be the person who goes on a […]

    • Profile picture of Martin Nera
      Martin Nera replied 3 years, 1 month ago

      Sometimes it can be hard to stand out in a collaborative environment or team, so I’d definitely recommend highlighting your roles and responsibilities that went into a project or work’s success.

  • Profile picture of Irene Koo

    Irene Koo wrote a new post, A Year of Government Innovations in Review, on the site GovLoop 3 years, 1 month ago

    The past year has brought momentous political change, transition and innovation, for people and governments across the country. Though the news would suggest that 2017 has been a year of fragmentation and turmoil, […]

  • Profile picture of Irene Koo

    Irene Koo wrote a new post, How Government Can Overcome CX Challenges, on the site GovLoop 3 years, 1 month ago

    This post contains excerpts from GovLoop’s recent research brief, Making a Business Case for Customer Experience in Government.

    Improving customer experience (CX) is more important than ever. According to a […]

    • Profile picture of Nya Jackson
      Nya Jackson replied 3 years, 1 month ago

      I like the idea of organizations measuring individual interactions with citizens as a way to improve customer service. I’ve filled out countless customer service surveys to never hear anything back or how that feedback was used. If organizations can also collect data on the backend, like whether the issue was addressed with one call or did the person have to call back repeatedly to finally get his or her request addressed, that seems like a good supplement to customer surveys.

  • Profile picture of Irene Koo

    Irene Koo wrote a new post, Retaining Women in Your Workforce, on the site GovLoop 3 years, 1 month ago

    There has been much discussion about the importance of creating a diverse workforce, whether this means hiring more women, people of color, disabled individuals or others who have traditionally faced barriers and […]

  • Profile picture of Irene Koo

    Irene Koo wrote a new post, Using GIS to Tackle the Opioid Crisis, on the site GovLoop 3 years, 1 month ago

    Today’s prescription drug epidemic is the deadliest drug crisis in American history, affecting hundreds of thousands of communities throughout the United States, across all demographics. Overdoses from opioids — […]

  • Profile picture of Irene Koo

    Irene Koo wrote a new post, Engaging Employees in the Customer Service Mission, on the site GovLoop 3 years, 1 month ago

    The following post is an excerpt from GovLoop’s recent guide, Defining Your Role in Government Customer Service. In it we offer practical tips to engrain a culture of service into your agency’s daily routines, ma […]

  • Profile picture of Irene Koo

    Irene Koo wrote a new post, Integrating HCI Into Your Hybrid Cloud Strategy, on the site GovLoop 3 years, 1 month ago

    This post is a recap of the interactive GovLoop Academy course, Operationalizing Hyperconverged Infrastructures.

    Citizens want and expect better and faster capabilities from government agencies. In turn, IT […]

  • Profile picture of Irene Koo

    Irene Koo wrote a new post, Endless Possibilities for the Public Sector, on the site GovLoop 3 years, 1 month ago

    This week, Amazon Web Services (AWS) is hosting re:Invent 2017, an annual learning conference for the global cloud computing community. The conference brings together developers, engineers, systems architects, […]

  • Profile picture of Irene Koo

    Irene Koo wrote a new post, An Exciting Global Fellowship Opportunity, on the site GovLoop 3 years, 1 month ago

    It’s an open secret that federal agencies have a growing millennial problem. The Partnership for Public Service found that the number of federal government employees under the age of 30 is only 7 percent, the l […]

  • Profile picture of Irene Koo

    Irene Koo wrote a new post, 5 Steps to Redefining Your Citizen Experience, on the site GovLoop 3 years, 1 month ago

    This post is an excerpt from GovLoop’s recent industry perspective, Enhancing Digital Experiences with Innovative Communication Tools.

    Citizens today increasingly expect from government the same seamless, […]

  • Profile picture of Irene Koo

    Irene Koo wrote a new post, Leading in the Midst of Uncertainty, on the site GovLoop 3 years, 1 month ago

    This blog post was originally published in November of 2017.

    With less than two weeks before federal funding lapses on Dec. 8, the odds of a government shutdown continue to grow in dramatic fashion. In fact, […]

  • Profile picture of Irene Koo

    Irene Koo wrote a new post, Transforming Customer Experience at U.S. Census Bureau, on the site GovLoop 3 years, 1 month ago

    The following post is an excerpt from GovLoop’s recent guide, Defining Your Role in Government Customer Service.

    Interview with Michele Bartram, Customer Experience Officer at U.S. Census Bureau

    Citizens in […]

  • Profile picture of Irene Koo

    Irene Koo wrote a new post, Fostering Citizen Engagement Through Text Messaging Campaigns, on the site GovLoop 3 years, 1 month ago

    This post is excerpted from GovLoop’s recent guide, Preparing for the Era of Digital Transformation. 

    An Interview with Andy Krzmarzick, Vice President of Solutions Consulting, Granicus

    Many government e […]

  • Load More

Featured

  • Emerging Tech

    Electric Scooters and Equity: All on a Map

  • Career

    5 Reasons Why SMART Goals Are Better Than New Year’s Resolutions

  • Cybersecurity

    Welcome to 2021 – Information Security Priorities for Government

Poll of the Week

Could your inbox use a little more awesome?

Sign up to get a daily dose of awesome gov-focused resources, trainings, blogs and articles to help you do you job better.

Recent Articles on GovLoop

  • Developing a Data Culture to Drive Innovation
  • 3 Ways to Keep Data Flexible and Available for Optimal Services
  • Best of USAJobs January 15
  • Electric Scooters and Equity: All on a Map
  • How Developers Can Become a Security Asset
govloop grey logo link to homepage

GovLoop is the knowledge network for government - the premier social network connecting over 300,000 federal, state, and local government innovators.

A great resource to connect with peers, share best practices, and find career-building opportunities.

  • About Us
  • Academy
  • Sponsorship
  • Testimonials

© 2021 GovLoop

  • Help
  • Privacy Policy
  • Terms of Service
  • Sitemap
  • Do Not Sell My Personal Information
x