CfA Summit: Day One Highlights

On day one of the CfA Summit, more than 450 city officials, technologists, developers, and open government advocates packed into the Yerba Buena Center for the Arts in San Francisco, Calif. Packed house at the @codeforamerica Summit. Terrific energy here at #CFASummit for 9 AM. pic.twitter.com/hbsXpHjvK6 — Alex Howard (@digiphile) October 15, 2013 They cameRead… Read more »

Your Steps To Sell To The State Of Texas

State purchasing in Texas is among the largest in the U.S., with purchasing teams awarding and managing hundreds of contracts on behalf of over 200 state agencies and 1900 local government CO-OP members. The state of Texas is actively seeking for new business and encourages all vendors to become suppliers to the state, providing excellentRead… Read more »

Infographic: 5 Best Practices for Improving Customer Service

Customer service is one of the most important aspects of a successful company. Good customer service can increase company sales, raise competition, and enhance the image of a company. These same attributes can be applied to government agencies as well. Good customer service will enhance the public’s image of government, and give citizens a senseRead… Read more »

SUCCESS RULE #21 – DON’T WHINE

Or as my dad used to say, “Quit your belly aching.” You know what? Life isn’t fair, and in fact sometimes it just downright stinks. Yup, sometimes you’ll get stuck with a crappy assignment, maybe you have a boss who is ill prepared for their role, or the person in the cube next to youRead… Read more »

Join us at the Brookings Institution on Wednesday!

Tired of tense, unproductive public meetings? Want to embed better online and face-to-face processes in the way governments work? Making Public Participation Legal, a new publication of the National Civic League, presents a valuable set of tools, including a model ordinance, set of policy options, and resource list, to help communities improve public participation. TheRead… Read more »

Coffeeneuring #3: Union Market

The great thing about coffeneuring is that it gets you biking to new places. Coffeeneuring #1 sent me to Buzz Bakery and their delicious red velvet cupcakes. Coffeeneuring #2 was a trip to hipsterville aka Big Bear in Bloomingdale. For my third coffeeneuring adventure, I decided to visit Union Market. This wholesale market in NortheastRead… Read more »

2013 Gathering of Dialogue and Deliberation Practitioners in Virginia

Nancy Gansneder at the Weldon Cooper Center for Public Service at the University of Virginia and Lucas Cioffi, board member for the National Coalition for Dialogue and Deliberation, have teamed up to host a 3-hour gathering and knowledge exchange for Virginians working in the fields of dialogue and deliberation, and… you’re invited!! RSVP here byRead… Read more »

3D ADA Toolkit for Local Government in Unity 3D

A couple years ago I put together an unofficial 3D version of the ADA Toolkit for Local Government. It was based in an immersive environment anyone could visit and experience as an avatar or digital representation of themselves. Normally the ADA Toolkit is only available as an online, primarily text-based document. So I figured theRead… Read more »