Replacing your current IT system with a new one is similar to preparing for and recovering from a heart transplant. And in their different ways, both scenarios can lead to life-changing results.
Trying to satisfy different types of online readers? Use the Bite, Snack, Meal approach and provide different amounts and types of content for people who want just a taste and people who want the whole buffet.
Many agencies see open data initiatives as a cornerstone of rebuilding public trust. Agencies now aim to make data valuable and accessible.
Innovation often brings to mind high-tech solutions and complex projects. But sometimes the real breakthroughs happen when things get simpler.
Learn how to turning government policies and programs into an accessible resource library filled with checklists, FAQs, and guides
Section 508 requires that all government communications and information are accessible to people with disabilities. But what happens outside official communications is also crucial for accessibility.
Government agencies need to make their processes and services accessible to all, but outdated processes can get in the way. Paperwork “can often be inaccessible if it is not clearly written in plain language; if translated versions are unavailable; if it does not consider the needs of people with specific vision, auditory, or cognitive impairments;Read… Read more »
It’s September, which means it’s time to grab your pumpkin spice latte and fall into our free professional development line-up! From learning about low code to managing your manager and even retooling your resume, we’ve got the newest topics you need to know about. Check out our schedule below and be sure to sign up,Read… Read more »
Modernization can be a game-changer for government, but there are unique challenges in the public sector. Here’s how one innovator manages the change.
The metrics used to measure CX in the commercial sphere aren’t always appropriate for government agencies. Here are some qualitative measures that can better demonstrate the value of your CX.