Are you ready to start delivering a better customer experience at your agency but not sure how to go about doing so? Check out how these experts are enhancing customer service and the overall experience at their organization and pick up some tips you can emulate.
Posts Tagged: Customer Service
Is your agency having a hard time driving customer satisfaction? Check out these expert tips on how you can deliver a better customer experience.
Don’t miss the chance to learn and grow where you are so you can take a whole litany of skills with you as you advance in your career.
Imagine this. Your agency is tasked with reaching out to individuals in 192 different languages, across many different channels, with varying education and technological expertise. It sounds like an almost impossible task. But that’s exactly what the U.S. Citizen and Immigration Services Customer Service and Public Engagement Directorate accomplished
Complex processes are a major pain point in delivering good customer service. Navigating citizenship and immigration services is extremely complicated. Learn how USCIS is using a virtual assistant to help ease this customer service pain point.
Personas do take some time to develop, but time spent thinking about your end customer is definitely time well spent.
10 steps you can take to better serve federal customers and support your agency’s mission every day.
The phrase “customer service” has often sounded like an oxymoron to anyone who has endured interminable lines at the DMV, navigated maze-like call centers, or even attempted to get a simple answer from a website. Help could be on the way – and sooner than you think.
As government communicators, we’re best serving the public when we’re thinking about our customers as smaller groups — defined, just for example, by geographic location, specific needs or languages spoken — and communicating directly with those groups. Simply put, our services are more impactful when our audiences are understood.
Don’t forget a core set of customers that you interact with every day: Your agency’s employees.