Posts Tagged: feedback

MEASURING MOBILE IS THE NEW FRONTIER IN CITIZEN SATISFACTION

Nearly a year ago, the federal government relaeased its Digital Government: Building a 21st Century Platform to Better Serve the American People report. In that document, government officials set progressive and aggressive deadlines to keep digital government moving in a more citizen-centric direction. Those deadlines should come to fruition on May 23, 2013. As theRead… Read more »

Become a Brilliant Communicator (Part 4 of 5): Improve How You Take and Receive Criticism

Last week, GovLoop and YGL hosted a half day training event for up and coming government leaders, who heard from experts on the topics of career management, leadership, communications, and more. One of the sessions, titled “Become a Brilliant Communicator,” provided tips on communicating via email and telephone, giving and receiving feedback, and holding successfulRead… Read more »

Ten Things Your Boss Should Be Saying to You

In my last post, I talked about the ten things you should be saying to your boss. Now it’s time to look at the other side and share ten things that your boss should be saying to you. “What do you think?” Your boss should value your opinion and contributions and frequently ask for yourRead… Read more »

Incumbent Contractors: Never Assume Success When Re-Competing

here was a time when incumbent contractors had the luxury of assuming they would win a re-compete. This mindset was often founded upon the organic, year-over-year growth that had become common over the past 10 years. Unfortunately, contractors no longer have the luxury of basing their business development strategies on assumptions. Just because a governmentRead… Read more »

How Organizations Could Be More Successful – (Part Three of How Organizations Fail)

To understand how organizations can succeed, let’s briefly recap the lessons from the first two parts of this series on organizational failure. Part One –Framework for Analyzing Organizational Failure1) Every decision has unintended consequences for the future – latent conditions.2) Leaders often make decisions without a thorough analysis of the effects of their decisions.3) EmployeesRead… Read more »

Describe your sex life with a movie title. The multiple uses of social media.

Http://LeonardSipes.Com Question: Is it time to admit that social media has multiple definitions and uses? Assertion: There are two types of organizations using social media; those who simply push information out and those who depend on people interacting to survive. Article: “Describe your sex life with a movie title,” was a recent post on myRead… Read more »

Two Communicational Tools Providing Perspective, Patience and Presence: Message and Mantra for Transforming Reaction into Response

Increasingly, research is showing a direct correlation between employee productivity, business profitability, and the degree to which employees feel their employers are concerned about their personal and professional welfare. (See The 2010 AMA Handbook of Leadership.) For example, in the groundbreaking work, First Break All the Rules: What the Greatest Managers Do Differently (Marcus BuckinghamRead… Read more »

How Customers Can Energize Your Employees

Adam Grant writes in the June 2011 issue of Harvard Business Review that research shows that customers themselves are “surprisingly effective in motivating people to work harder, smarter, and more productively.” I’ve seen this phenomenon at work in government, as well as in private industry. I remember the story of a Virginia state trooper whoRead… Read more »

ACUS is renaming its Blog! Help us out!

The Administrative Conference is beginning to ramp up its social media efforts. As we continue to grow, we are leveraging our blog to highlight Conference Member commentary on important issues, feedback on current research projects and federal register notices, and more. We’ve brainstormed options and are looking for feedback from our readers. We are usingRead… Read more »