A recent news story of how the on-line shoe company Zappos has eliminated the position of manager has raised again the question of whether management matters. A new Harvard Business Review article says “yes,” and they have the data to prove it. The Zappos story about eliminating traditional managers has an exciting air to it.Read… Read more »
“When I have an angry customer, I just put the phone down on my desk and walk away. By the time I get back, they are either calm, or they hung up. Problem Solved.” I really did have a student in one of my classes make that statement. I’ve heard a lot of odd perceptionsRead… Read more »
Apologies to Dylan, but while pondering recent taxation maneuvers around the globe in renewable energy, the lyrics to his song Catch the Wind were blowing through my head. Investment Tax Credits (ITC) appear to be holding up in most countries, to the benefit of wind and solar power industry players; even as governments map outRead… Read more »