One of the most frustrating and, I think, silliest things I found when working in Australian government agencies was how almost every department, agency and statutory body developed almost all of its own policies, procedures, software and tools. There was often ‘undercover’ sharing – where people in agencies would ask their colleagues in others forRead… Read more »
Recently we held a webinar with Martin Done, Service Director Communications and Marketing and Sarah Lay, Senior Digital Officer of Nottinghamshire County Council to discuss the Council’s new branding efforts and outreach to drive avoidable contact and channel shift initiatives. You can watch a replay of the webinar here. Due to an overwhelming number ofRead… Read more »
Below is an excerpt from our Citizen Engagement guide — it’s a great interview with David Fletcher, Utah’s CIO, about some of the state’s new initiatives. Want more on citizen engagement? Then make sure to sign up for Carahsoft’s Fourth Annual Citizen Engagement Seminar on June 19th! At the event, your government peers will shareRead… Read more »
In this series of posts about feedback so far I have been talking about some external digital services. What about internal services? Surely you want some feedback on those as well? What kind of internal digital services could be relevant? Well, intranets jump to mind. So does your intranet allow colleagues to leave feedback onRead… Read more »
If you have been involved in anything with a social media component this past year, then you have no doubt heard people talking about social media metrics, ROI, ROE, etc. These are basically different measures that people are using to define success, or failure, in the use of social media channels. Not too long ago,Read… Read more »
It seems like everywhere we look, we see big data calling our name. The profession of “data scientist” has been deemed the next hot job. Big data promises to solve all kinds of problems, from business logistics to tracking and treating diseases. These promises seem to have cropped up almost overnight. Think back to fiveRead… Read more »
Gov.uk set an example and others followed In 2012, the Government Digital Service team launched a new home for the Cabinet of the United Kingdom replacing two sites: directgov and business link, and it was truly simple. No unnecessary imagery, homepage flashiness or marketing ploys. On gov.uk, you find information related to government services, andRead… Read more »
Who better to dole out advice about how to truly engage in citizen engagement and its new trends than those who do it every day? Below are seven tips from our Citizen Engagement guide and GovLoop survey respondents about what’s really important when you create citizen engagement, based on their experiences. Want more of theRead… Read more »
This blog post is an excerpt from our latest guide, which explores the role of citizen engagement in transforming government. Click here to download the report. We’re all familiar with the traditional ways politicians announce and publicize their campaigns for office: stump speeches, TV ads and op-eds in newspapers. Some of the more innovative onesRead… Read more »
My post on engagement from a few weeks ago, The Myth of Social Media Engagement in the Public Service, generated a healthy debate on the nature and inherent value of engagement in the public sector. Some interpreted my post as saying that I held little or no value in engagement for the public sector. ThisRead… Read more »