Posts Tagged: metrics

Data point for banners/carousels: numbers vs. text for navigating among banners

On April 23, we launched our new home page design (http://www.epa.gov). Among other changes, we reworked our banners at the top. It used to look like this screen shot: To change banners, you clicked the numbers. Heat maps showed that people did use the numbers to move among the banners, and other analytics confirmed peopleRead… Read more »

Overcoming Barriers to Organizational Transformation

8 or 9 organizations out of 10 embarking on a major transformation efforts fail to get the results they should. Overcoming Barriers to Organizational Transformation Take away these key learnings about the Barriers to Organizational Transformation – ~ Top 10 Reasons for Failure in Continuous Improvement ~ The 4 Main Barriers to Organizational Improvement ~Read… Read more »

Why Metrics Matter

The Administration is pushing for more performance metrics. They launched Performance.gov in June 2011. So how is it going? And why should these metrics matter? Dennis D. McDonald is an independent consultant. He has written a white paper on web-based performance metrics, “Developing Digital Strategies for Web-based Public Access.” He told Chris Dorobek on theRead… Read more »

Regain Public Trust: Solve Social Problems

Opinions of the federal government are at an all-time low. With only 17% of Americans holding a positive view of the work being done in Washington, we finally unseated the oil and gas industry for last-place on Gallup’s annual opinion rankings. And to be honest, it’s hard to blame them. Our federal government is jam-packedRead… Read more »

Analytics

“If you don’t measure it, you can’t improve it.” On of the first-order axioms of management, and a mantra of spreadsheet jockeys everywhere. Benchmarking. Balanced Scorecard. SEO. What do they have in common – they are indirect measures of effectiveness. For an artist, which is more important – the tack hammer or the paint brush?Read… Read more »

Mission, Tool, Metrics, Teach: Now a Workshop!

First, my social media mantra was something I said and tweeted: mission, tool, metrics, teach. Then it was a blog post. Now I’ve created a workshop that I delivered recently at a conference. It combines several other presentations and things I’ve said and written over the past few years. At the conference, people sat 4-5Read… Read more »

Web/Social Media Metrics Reports: Hurricane Irene and Major Flooding

It’s been an eventful few weeks in my neck of the woods. Let’s recap: 1.) Aug. 19: Thousands of motorcycle riders paid tribute to 9/11 with a massive ride through Northern Virginia, including Fairfax Co., causing major communications needs for commuters. 2.) Aug. 23: A once-in-a-lifetime earthquake strikes and rattles Virginia. 3.) Aug. 25-29: HurricaneRead… Read more »

Open Government Links of the Week – August 5, 2011

Several important things happened in the world of open government and technology this week. Let me know which articles should be added to the list by commenting below! The U.S. has a new Chief Information Officer. Alex Howard has this write-up about it and here’s Nick Judd’ post on it. The 2011 FOCAS, Networks andRead… Read more »