Performance measurement is all about storytelling, but as with most things, it helps to have a logical framework to build that story arch. Best practice tells us we should measure success in terms of effectiveness, efficiency and satisfaction > both internally to government and externally to public. Since there may not be proven examples outRead… Read more »
We’ve been measuring satisfaction with federal websites since early 2002 and reporting it publicly every quarter since late 2003. That’s 27 consecutive reports, and believe me, the people here who analyze the data and put together those 27 reports would probably say it feels like 100. But the point is that while overall citizen satisfactionRead… Read more »
It was all over the news yesterday. Heard it on the radio, read it in the paper and online as well. Job Satisfaction is at an all-time low. 43% of Americans are happy in their jobs nowadays. This is according to the Conference Board research group who has been tracking job satisfaction for over 22Read… Read more »