Posts Tagged: user

How can HR best use IT to deliver superior HR service?

Many organizations today are trying to make more effective use of Information Technology (IT) in order to deliver on their mission, reduce costs, improve quality, and save time. Internal HR systems all have the potential to provide major leaps forward. Unfortunately, many organizations spend countless hours and dollars building IT systems, yet they never achieveRead… Read more »

Myth: “They Will Have No Choice – They Will Have to Use the System”

There tends to be an assumption amongst many IT and business leaders that if a system is core to their operations then people cannot perform their jobs without using it. This leads to the fallacy that employees will have no choice but to use the system and no further effort is required to drive andRead… Read more »

What is IT “Success”?

We consistently read about IT “Failure” and how much it costs organizations each year, but how often do we actually read about IT “Success”. What is IT success? How do we know when we have achieved it? Why is it so elusive? To read the full article go to

The Death of SDLC

The basic methodology used to implement many systems today still follows the System Development Life Cycle (SDLC), which was developed to aide technical development of computer code. Organizations today recognize that SDLC does not adequately address the organizational and human performance challenges that are critical to ensuring IT success. It is time to move beyondRead… Read more »

Wiki Inspiration. Iteration. Collaboration.

I have been fortunate to have the immense honor of working with the Social Media Subcouncil of the Federal Web Managers Council over the past several weeks. And though I am *just* in State government, I am so inspired by the amazing people that I have “met” and collaborated with via Facebook, Twitter, GovLoop, andRead… Read more »