As ADA deadlines approach, many local governments are taking the lead on digital accessibility. From community outreach to public-private partnerships, early adopters show how accessible websites and apps can build resident trust, improve engagement, and deliver better digital services for everyone — regardless of ability.
As fraud risks accelerate across public programs, recent directives and enforcement actions signal a decisive shift from compliance-driven oversight to executive-level accountability. This article outlines what local, state, and federal leaders must understand about evolving fraud expectations, enforcement priorities, and governance responsibilities — and why fraud resilience is now a leadership discipline. It concludes with… Read more »
New federal requirements will challenge state benefit systems that rely on paper-based, manual systems to verify week-to-week eligibility. A modern, automated alternative — supported by well-trained employees — offers a scalable, low‑burden alternative.
In this video interview, Tabitha Hancock, Identity Services General Manager for UberEther, describes how to tighten security by simplifying and modernizing identity controls.
Upgrading an existing data center for AI/ML needs can be done, but there are many factors to consider.
In this video interview, Jonathan Hasak and Aaron Hunter with Coursera discuss how to overcome barriers to fostering an AI-knowledgeable workforce.
Agencies communicate effectively when they use plain language — simple, clear writing rather than fancy words and over-long sentences. Here are tips on writing so your target audience understands.
As uncertainty becomes a permanent condition for government leaders, strategy must evolve from a static plan to a stabilizing system that allows for clear decisions, coordinated action, and sustained trust. Agencies can move from reactive crisis response to confident, continuous execution.
AI systems have become a source of truth for many constituents, but public-sector communication often is poorly designed for AI use and citation. Agencies may need to think about both human and AI audiences.
Traditional hierarchy works a lot like speed bumps. It slows teams down no matter how talented or motivated they are. This article breaks down how flattening structure, shortening approval paths, and giving teams full ownership of outcomes removes friction so they can finally move at the speed leaders expect.