How to Lead With Empathy and Authority
Our discussion centered on one of the most enduring challenges for supervisors: how to lead with both empathy and authority. Read on below for takeaways from the conversation.
Why Good People Become Disengaged at Work
The most disengaged employee on your team may not be the one who cares the least.
What Law Enforcement Taught Me About Trauma-Informed Leadership
When an officer walked into a Featured Contributor’s training session straight from working a homicide, notebook open, fully present and ready to work, they unknowingly taught an important leadership lesson: The people on your team always carry more than you can see.
From PDFs to Public Trust: Why Documents Are the Front Door to Government
Public documents are critical infrastructure for civic engagement. Make them easier to access for residents of all abilities.
How to Simplify the Shift to Continuous ATO
In this video interview, Travis Howerton, Co-Founder and CEO at RegScale, explains how agencies can break the bottleneck by adopting a continuous ATO process.
How a Stronger Data Infrastructure Results in Better AI Outcomes
In this video interview, Oz Katz, Co-Founder and CTO at lakeFS, discusses how a data control plane sets up agencies for AI success.
How to Create a Social Media Plan That Builds Community and Trust
During GovLoop’s recent CX Community of Practice, “How to Create a Social Media Plan,” Ellen Kamilakis, Assistant District Administrator for Communications at the Virginia Department of Transportation (VDOT), shared how agencies can use social media to foster trust, engage communities, and communicate effectively during both routine operations and crises.
The New Fiscal Reality for State and Local IT: Lessons From a Former State CIO
A former state CIO explains how state and local IT leaders can modernize with fiscal discipline, reduce risk, and plan predictable costs.
How to Become the Person Leaders Want to Promote
When the handholding stops, many mid‑career professionals mistake confusion for failure. Learn about the behaviors that quietly build real promotion readiness.
How Agentic AI Can Make Government More Responsive
In this video interview, ServiceNow’s Jonathan Alboum explains how agentic AI can help agencies better serve the public while humanizing processes.