Mississippi Uses CloudBased AI for Citizen Help and Knowledge

Want to know the word of the day? How about the standings in the NBA playoff race, or the 33rd president of the United States? Just go home and ask “Alexa.”

A Clear Definition of Machine Learning

There’s a lot of buzz about machine learning in government today, given its potential to improve operations, cut costs and produce better program outcomes. But what exactly is it?

Workforce, IT Highlights From the President’s Fiscal 2020 Budget

President Donald Trump released his budget proposal for fiscal 2020 on Monday, and there’s plenty in it that will affect the federal workforce.

Perceived Challenges to Implementing DevOps and Their Solutions

There are a few perceived challenges that agencies face related to DevOps, most notably around culture, but with the right approaches and leadership buy-in, these challenges can be overcome.

Trust Me, I’m a (Government) Scientist

We need to address the credibility problem for scientists. That means engaging with the public about several key parts of the profession.

Sunshine Week: 3 Ways to Promote Government Transparency

Here are three strategies to boost transparency and enhance the citizen experience.

Leaders in Customer Experience Offer Advice to Agencies

Oftentimes, people feel hindered – not helped – by government at all levels, and their discontent with the public sector is the product of unpleasant customer experiences (CX).