Leverage Your ROPE Bridge
There are four types of communication platform: Rented, owned, paid, and earned. Learn how to leverage each.
Say What? How to Be an Active Listener
Leaders don’t just hear — they listen…actively.
AI Below the Surface
In Macomb County, Mich., public works is using drones and AI to inspect sewer lines. Learn how this technology is saving money and improving maintenance on vital infrastructure.
How to Get More Insights Out of Community Surveys
Tips and takeaways from the experts on how to make the most of community surveys.
Quantum Computing: Dissecting How, Why and When
Right now, quantum computing technology is only somewhat helpful. But it has great potential. Here are some possible use cases, as well as a discussion of how close they are to reality.
How Agencies Can Bring AI to Life
Agencies may struggle to bring AI to life. They may face challenges deciding where to house AI infrastructure and when creating guardrails for safe data usage, including bias removal and data authenticity. Best practices can help implement AI safely, securely and effectively.
Digital Technology for Better CX
Private sector technology has raised the public’s expectations for online customer service. Government must catch up. Good solutions call for personalization — and that requires data.
Securing Your Data: Beyond the Cloud
What happens if your only data backup is in the cloud — and the cloud is compromised? Cloud protects against downtime, but not data loss. That’s up to you. Here are some solutions.
How to Improve Security Through Modern Identity Management
A patchwork of legacy identity management systems can lead to security gaps and provide an uneven user experience. Here’s how a modern system can overcome those limitations and provide greater flexibility and more granular controls.
How to Make Generative AI Mission-Ready
For the last two years, people across government have been getting a crash course on generative AI, whether they have wanted it or not. Agencies recognize that generative AI is one of those rare technologies that truly qualifies as a game-changer, and they are looking to understand the extent of its potential as well asRead… Read more »