How to Get Chatbots Up and Running
In today’s digital age, people are not only comfortable with online self-service options such as chatbots, they expect them.
Artificial Intelligence
How Workforce Engagement Management Can Optimize CX
To deliver secure, personalized experiences to citizens, agencies should rely on a cloud contact center that will meet FedRAMP requirements.
Are State and Local Governments Ready to Hand Monitoring Over to AI?
Digital transformation is no longer the wave of the future — it’s standard practice for many agencies today. The key to transformation in these environments is observability.
Agencies Find New Ways to Put RPA to Work
“What’s most exciting to me is the ability of RPA to make a mission impact — to really start to solve some big mission problems in government.”
Case Study: Community Trust Required for AI Initiative in Los Angeles
The city of Los Angeles needed more than partnerships with institutions to roll out its $1.3 million-dollar artificial intelligence initiative. It needed community buy-in.
How to Best Address Contact Center Needs
Contact centers are often the first, if not only, point of interaction with the public for many agencies, it is time to modernize them.
How to Build a More Intelligent Contact Center
“What this [pandemic-driven] digital transformation forced was more consolidation: one intelligent conversation that the whole call center has access to, that delivers it at multiple touchpoints.”
3 Things to Consider When Implementing Advanced Automation Technologies
Here are three things that federal agencies should consider when using low-code to implement complete automation in government.
Low-Code Helps Federal Agencies Deploy RPA at Scale
Low-code can bridge the resource gap and allow civil servants with little or no coding experience build connections between RPA bots and government systems.
Why AI Is an Asset to Your Modernization Goals
An expert detailed three key areas that agencies should prioritize to deliver data-driven outcomes.