Inspired by customer expectations and feedback the 311 community continues to increase connectivity options. Today’s users access 311 through kiosks, chat, text, online, mobile applications, email, artificial intelligence, and social media.
Cybersecurity and the citizen experience (CX) present a balancing act for agencies as although both are important, they’re often short on money and time.
Hybrid clouds bridge the gap between legacy and modern IT systems by combining data from both. This gives agencies the best of both worlds on their IT.
Recent initiatives suggests that the federal government is more focused on strengthening the customer experience (CX) it provides than ever before.
The public sector is full of buzzwords. Blockchain. AI. Agile. Machine Learning. Human-centered design. Sometimes these words are more fluff than substance. But when these technologies and approaches are implemented thoughtfully and effectively, they transcend mere buzz and can actually lead to successful outcomes. This has been my experience with human-centered design.
USAJobs has become synonymous with a poor customer experience (CX) despite their repeated efforts to improve, but prioritizing human emotion could be the key to improving CX.
Your best resources for change and information aren’t money or time, it’s citizen ideas.
Hybrid clouds deliver services both virtually and with physical, on-premise technology, helping agencies keep pace with their daily demands.
VA has embarked on a mission to modernization, which has been advanced by thinking outside of the box and outside of VA headquarters.
The first step in creating integrated digital experiences for both government employees and citizens is to achieve a single, comprehensive view of the citizen.