AI is increasingly embedded in decisions that affect citizens’ benefits, permits, and rights, but few agencies have credible systems for appeal or correction. Building algorithmic redress mechanisms isn’t optional; it’s the backbone of public trust and due process in the AI era.
Learn how two government agencies use data to provide transparency, building understand and trust for constituents.
AI services can silently exclude people with disabilities, language needs, or low-bandwidth access, creating an “equity debt” that compounds over time.
In this video interview, Luke Norris with Granicus discusses AI’s transformative possibilities and offers specific guidance for the public sector.
Resilience has been the government standard for decades, but bouncing back is no longer enough. Regeneration offers a new path forward.
Often, people appreciate even minimal improvement. Measurement can give the community ideas about how to make things even better.
In virtually every aspect of life, a little empathy can go a long way. This is especially true when we think about how government agencies and their employees interact with constituents. Services, apps, processes, forms, and outreach — core elements of CX programs — can all be improved when approached with an empathetic mindset. ReadRead… Read more »
Public and private groups often work in parallel, duplicating efforts. Instead, they should leverage their combined networks as part of a long-term strategy.
Offering people different levels of engagement depending on how much time they have can improve civic participation.
Discover how agencies are quietly mastering “notification finesse” to keep citizens informed without overwhelming them.