From Idea to Implementation: How Agencies Are Using AI to Improve Service Delivery
AI isn’t just buzz — it’s powering faster, smarter public services. Here’s how agencies are making it real (and keeping it real).
Citizen Engagement
How AI Can Help Agencies Deliver Better Constituent Experiences
In a recent video interview, Chris Dilley of ServiceNow discusses how agencies can begin leveraging the power of AI in service delivery.
What the Private Sector Gets Right About Process Optimization — And What Government Can Adapt
The private sector has plenty of smart business practices. Here’s how government teams can translate them to the public sector.
How to Increase the Number of Survey Respondents (Part Two)
There are many ways to increase the number of survey responses you receive. One method is avoiding questions about personal information.
10 Reasons Why Now Is a Good Time to Start Podcasting
Podcasts are becoming an effective way to manage and convey important content to the public. Here are some reasons why they should be a part of an organization’s communications strategy.
How to Increase the Number of Survey Respondents (Part One)
Surveys can offer agencies valuable insight. Here are ways to encourage more people to complete your surveys in more thoughtful ways.
Using Data to Engage with Constituents
Mallory Bateman, Director of Demographic Research, Kem C. Gardner Policy Institute, discusses how to use data to engage with your constituents.
Bite, Snack, Meal: A Practical Approach to Feeding Content-Hungry Readers
Trying to satisfy different types of online readers? Use the Bite, Snack, Meal approach and provide different amounts and types of content for people who want just a taste and people who want the whole buffet.
Attitude Is Everything
It’s often difficult to overcome obstacles and find potential advantages in challenging circumstances. Here is a real-world example of finding a solution without feeling overwhelmed by the problem.
Mutually Exclusive and Collectively Exhaustive Survey Responses
This piece helps survey writers draft mutually exclusive and collectively exhaustive survey responses.