Qualitative Data Isn’t Just Bad Quantitative Data
Qualitative and quantitative data serve distinct purposes and work best when considered together.
Citizen Engagement
Human-Centered Development Drives Engagement
While much attention is paid to the power that artificial intelligence (AI) gives computers, the deployment of AI is proving to be quite human-friendly. Development teams are increasingly utilizing human-centered design practices to build modern software and processes.
Should Government Content Be Binge-Worthy?
When done right, content marketing in the public sector connects citizens with valuable information that enhances their civic life. It’s less “Mad Men” and more “Information-Age Town Crier.”
Honoring the Americans With Disabilities Act
In 1990, the ADA was signed into law, ending discrimination against disabled people in public society. Everything changed, but it’s an ongoing effort, and we are still working toward accessibility for all.
Why Government Is Best Positioned to Lead Humanity-Centered Approaches
“Humanity-centered design” goes beyond “human-centered design” to look at the bigger picture surrounding applications. Here’s how that can change your approach.
Aligning Your Agency’s Digital CX to Its Mission
This recent CX CoP recap showcases how to improve digital customer experiences in your agency.
What’s Going on in State & Local?
State and local governments face many challenges and opportunities. Here are some ways they’re meeting them now.
How Communities Are Using Data to Address Inequities
Evidence-based policy can help state and local agencies identify and mitigate systemic harms to better serve their communities.
An Engaging Strategy for Audience Outreach
Improving public trust and engagement doesn’t happen by chance. It requires a strategy, a clear metric for success — more than click and open rates — and data to benchmark against.
A New Type of Agency: Agile and Anticipatory
It matters whether someone has a positive or negative experience transitioning from traditional, face-to-face interactions with agencies to more digital outreach. The right implementation can help.