Mixed messaging can undercut all the hard work that goes into agency programs and initiatives. Learn the five simple steps your government agency or public-sector organization can take to make sure communications are consistent and clear.
Data alone isn’t enough to support a policy initiative. Here are some ways to tell a successful data story.
Government is understandably excited about the potential for AI to elevate constituent services and enhance mission outcomes. But AI needs data — lots of data — to understand patterns and deliver intelligible guidance to federal workers. As agency leaders tackle these hurdles, they need to think about the desired outcomes and how AI can add… Read more »
As a public leader in the 21st century, it’s no longer enough to hide behind press releases and scripted speeches. Today’s society demands a different kind of leader — one who’s authentic, accessible and unafraid to engage. Before you think you have to jump on the next social media trend, consider the impact of thought… Read more »
Learn practical tips to boost engagement in government virtual events, including pre-, during, and post-event strategies to engage citizens.
There are four types of communication platform: Rented, owned, paid, and earned. Learn how to leverage each.
Tips and takeaways from the experts on how to make the most of community surveys.
Agencies may struggle to bring AI to life. They may face challenges deciding where to house AI infrastructure and when creating guardrails for safe data usage, including bias removal and data authenticity. Best practices can help implement AI safely, securely and effectively.
Private sector technology has raised the public’s expectations for online customer service. Government must catch up. Good solutions call for personalization — and that requires data.
Organizations depend on a wide array of tools to support CX, and more tools create more attack vectors. A cloud-based resiliency platform can ensure rapid recovery after an event. Here’s how that works.