“I” is a very powerful pronoun, but it has two distinct personalities – no doubt you have observed both. “I” can be used to convey power and significance to the subject at hand – the speaker is going all in as the poker players would say – infusing their knowledge, experience, and reputation into theRead… Read more »
There are a lot of interesting trends shaping government – the move to self-service platforms, cloud, mobile and leveraging big data. Although these trends are unique, one constant is that across all emerging trends, they are powered by documents. Proper document management is essential to deliver services in new ways and improve internal efficiencies. AsRead… Read more »
The country seems to be divided on subjects other than political issues. Take Halloween. Half of my friends love Halloween and half loath Halloween. Last year a team member said, “My kids are not going to dress up in silly costumes and go around the neighborhood begging for candy.” In my opinion, Halloween is aRead… Read more »
Summary: Part III of a three-part series offers 15 tips for sending emails that focus on email creation and delivery. Part I provides 11 basic suggestions to control email, including setting a strong foundation, managing the flow of messages, and clearing your inbox. Part II provides another 11 tips for managing email throughout the dayRead… Read more »
One of the technologies that is going to be shaping government drastically in the coming years is GIS. GIS holds the ability to extract knowledge from big data, leverage the cloud for efficiencies, improve communications with citizens and help drive improved decision making for organizations. We’ve written quite a bit about the power of GISRead… Read more »
I recently saw a fascinating presentation from KPCB entitled ”Internet Trends 2013” where I came across the above chart from Ipsos OTX. It basically illustrates current comfort levels with “online sharing” across numerous countries around the world (note: I modified the chart by also highlighting Canada in red). Context The survey was published on MayRead… Read more »
Even when he was a little guy, my son had picked up some mannerisms and used some phrases that mirrored mine. I first made this discovery when he had a vocabulary of only three ‘words’: ma, da, chit – he learned the latter term when I got to the bank after the drive-in window hadRead… Read more »
I have to say it’s really nice to be back at work in Washington, DC. That’s not to say that we weren’t working while the government was shut down but it is nice to have everybody back and know that things are going to be a little bit closer to normal for at least theRead… Read more »
Recently, I shared a story about public and private sector partnerships that are delivering innovation and service. Unfortunately, the media tends to focus on the problems that can occur with public-private partnerships, instead of the incredible potential. With that in mind, I came across this story on National Public Radio about a struggling D.C.-based charitableRead… Read more »
As employees start to return to normal after the government shutdown, managers are finding it difficult to effectively communicate with employees. Leaders are tasked with toeing a fine line between talking about the impacts of the shutdown and engaging people in the work that needs to be done. The key to effectively navigating the lineRead… Read more »