An AI Civic Tech Tipping Point Is Coming in 2026. Is Your Administration Ready?
AI is transforming how local governments serve residents. By 2026, accessible, AI-powered tools will define responsive government.
Digital Government
What’s Next for CX?
When citizens have positive, efficient interactions with government services, it fosters transparency and confidence in public institutions. By prioritizing customer experience (CX), agencies can reduce frustration, improve accessibility, and ensure that services meet the needs of diverse communities. During this month’s CX Community of Practice, we invited Marisa Mellema, Senior Manager, Digital Experience Team, KingRead… Read more »
The Quiet Crisis of Policy Debt: How Legacy Rules Are Crippling Modern Governance
Policy debt is one of government’s greatest modernization barriers. Policy hygiene cycles enable modernization that is built on clarity, not clutter.
Turning the Generational Tech Divide Into an Opportunity: Takeaways for Leadership
Governments need to make sure digital transformation benefits everyone. Bridging the tech divide means change doesn’t leave any residents behind.
Trust, Transparency, and the Algorithmic State: Who Audits the Machines?
Governments are racing to embed AI into public service. But while algorithms accelerate decisions, they also erode something far more valuable: trust.
Dynamics of Trust: A Community-Based Perspective
Build community trust by understanding residents’ demographics and digital needs to ceate equitable, connected and resident-centered services.
When Data Drives Efficiency: Two Case Studies
Agencies are using data to drive operational efficiencies. Learn how Chicago uses data to improve food safety and how data gives nuclear regulators better insight into facilities needing repair.
The “AI Air Gap”: Why Governments Are Digitizing Without Integrating
Governments are racing to adopt AI, yet many struggle. In 2026, success will belong to those who invest in trust, interoperability, and shared purpose.
When Leadership Gets Digital — But Fails Human: Rewiring Trust in Government
Government leaders lean into digital transformation, yet neglect the human trust needed to sustain it. But trust is the invisible code for digital leadership.
How Accessible Civic Tech and Thoughtful Rollouts Can Help Bridge the Digital Divide
As governments modernize their digital services, thoughtful design and inclusive rollout strategies help build trust and ensure every resident is connected.