Data-Driven Decision Making: Improving Public Services Through Insights
Explore how data can drive more effective decisions, improve program outcomes, and build transparency — no technical expertise required.
Digital Government
How to Verify Identities in a Complex Data Landscape
Government agencies must be able to accurately identify people and organizations to perform their most essential functions — delivering benefits, preventing fraud, enforcing sanctions, and more. However, this task isn’t as simple as it may seem – as agencies attempt to create an accurate picture of a user, they must do so by comparing multipleRead… Read more »
How Federal Health Agencies Can Step Up Their Cyber Defenses
Federal healthcare organizations hold a wealth of personal health information that’s often vital to carry out national security, readiness, and disaster response efforts. Unfortunately, that also makes these agencies prime targets for both criminal and nation-state adversaries. Let’s take a look at common pain points agencies might experience while trying to protect their data: •Read… Read more »
Balancing Efficiency and CX
On paper, your CX goals and deliverables probably look great. You might even have strong leadership support and team buy-in. But in the daily grind of work and competing priorities, how can you ensure the long-term success of your CX programs? CX teams are often tasked with lofty goals while also remaining an efficient, leanRead… Read more »
The Digital Twin Paradox: Why Cities Model Everything but Trust
We’re building high-fidelity digital twins of infrastructure but who’s modeling digital trust, misinformation resilience, or citizen sentiment?
Red Tape Rodeo: Can AI Lasso Compliance Without Getting Bucked Off?”
AI might be the fastest horse in the digital transformation race, but it needs guidance to keep from going into the ditch — and taking your agency with it.
Zen and the Art of Government Maintenance: Lessons From Agile Nations
How Estonia, Singapore, and the UAE are sprinting toward frictionless governance, while others are still debugging 1990s workflows one legacy system at a time.
From Linear to Circular: How Government ICT Procurement Can Drive Sustainability
Integrating sustainability into agency RFPs and procurement policies can help reduce the environmental impact of tech purchases. Here are some examples.
How to Create Accessible Websites
It’s important that websites are accessible to as many people in your community as possible. Here are some techniques that can help.
From Siloed Programs to Federated Governance: Interagency Models for Smart City Security
There’s an urgent need for federated governance frameworks to secure smart cities and interconnected infrastructure. Here are some best practices.