To better understand how VA is tackling CX internally, GovLoop sat down last fall with VA’s Dr. Lynda Davis, Chief Veterans Experience Officer, and Barbara Morton, Deputy Chief Veterans Experience Officer.
“People felt like City Hall wasn’t working with them. It was almost working against them.” In Yorba Linda, CX was a problem.
The timeline has been postponed and drawn out, but after much anticipation, Federal Chief Information Officer Suzette Kent officially unveiled the Federal Data Strategy on Tuesday.
Cloud migration is more than just a technical change. It is a transformative process that moves beyond the traditionally accepted mindset of infrastructure as a physical asset.
What propels true transformation is understanding what citizens want from government services and how technology and process improvements can meet those needs.
Tuesday, the House Committee on Oversight and Reform held a hearing to examine the process of the long-promised Office of Personnel Management (OPM) reorganization that is underway,
DISA announced a new prototype effort that will use machine learning and AI to improve decision-making in the security clearance process.
As agencies roll out and enhance their digital capabilities, they must find ways to engage with the people who need those services most.
Moving to the cloud is one way agencies are transforming. But as different instances of cloud get set up across agencies, siloes are created, and a holistic approach to security can become nearly impossible.
Though operations between the two sectors are very different, the public sector can still learn a few lessons in digital transformation from the private.