Talent Velocity: How Governments Can Break the Bureaucracy Bandwidth Barrier
Government leaders face a growing gap between mission urgency and the speed at which talent can be mobilized. Enter the concept of talent velocity.
Digital Government
Key Barriers to State Adoption of Web Accessibility Policies
As new ADA deadlines approach, many governments struggle to turn web accessibility requirements into action. Here are some tactics that can help.
From Legacy to Leadership: How AI Challenges Government to Become Its Best Self
AI is not a threat to public service, but an opportunity to honor government’s legacy while strengthening its future, modernizing processes with purpose.
The Future of Government Is Not Digital — It’s Human Competence in a Digital World
The future of government is not digital, it is the rise of a digitally competent workforce capable of translating tools into mission results.
The Accessibility Education Gap: Why Local Leaders Need Clearer Guidance — Not Just Tools
Local governments face a growing accessibility education gap as new ADA Title II requirements take effect. Here are some ways to prepare.
GTFS: The Secret Sauce Behind Rider-Facing Transit Information
In this video interview, experts from Actionfigure discuss the General Transit Feed Specification (GTFS), how it underpins real-time rider information, and where agencies can find help managing it.
CX Innovation: Reminder Text Messages Make a Difference
People often learn they’ve lost access to social services benefits when they try to access them and fail. An innovative Louisiana program helps change that by sending text message reminders about deadlines, submission requirements, and other concerns.
An AI Civic Tech Tipping Point Is Coming in 2026. Is Your Administration Ready?
AI is transforming how local governments serve residents. By 2026, accessible, AI-powered tools will define responsive government.
What’s Next for CX?
When citizens have positive, efficient interactions with government services, it fosters transparency and confidence in public institutions. By prioritizing customer experience (CX), agencies can reduce frustration, improve accessibility, and ensure that services meet the needs of diverse communities. During this month’s CX Community of Practice, we invited Marisa Mellema, Senior Manager, Digital Experience Team, KingRead… Read more »
The Quiet Crisis of Policy Debt: How Legacy Rules Are Crippling Modern Governance
Policy debt is one of government’s greatest modernization barriers. Policy hygiene cycles enable modernization that is built on clarity, not clutter.