February Online Training Opportunities
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Innovation
What CX Metrics Actually Matter?
This blog recap covers a recent Community of Practice session focused on CX metrics.
The Government Workplace Makeover
Over the past several years, agencies have developed a feel for technology that encourages a successful hybrid workforce. Now the conversation has turned to physical workspaces: how to accommodate employee expectations. Here’s how one agency is innovating.
NYC Broadband Program Closes the Digital Divide
To help close its digital divide, New York City created an innovative subsidy program that brings broadband access to hundreds of thousands of low-income residents.
Navigating Zero Trust Architecture
This excerpt showcases how a federal agency incorporated zero trust to secure their systems.
Advancing Health Access Through AI
This excerpt details a real-life example of responsible usage of artificial intelligence in healthcare.
Leverage Resources for Transformations With Impact
Most state and local governments struggle with limited resources. When considering digital transformation, they must weigh both service improvement and cost savings.
Think of Your Constituents as End Users
Community engagement increases when agencies think of residents as end users, not just beneficiaries of government services.
The PRICE Act — A New Mandate to Innovate Acquisition Processes
A recently enacted law, the PRICE Act, is making it easier for federal, state and local government acquisition teams to find innovative ways to address their procurement needs. Central to the effort is the Department of Homeland Security’s Procurement Information Lab.
Travis County Makes Audits Less Taxing
Travis County, Texas, is legally required to audit its property tax refunds, but a heavier workload (and no additional resources) made that increasingly difficult — until the auditor’s office implemented a new automated analytics tool, that is. Processing time has plummeted by 91%, among other dramatic achievements.