It feels like everybody’s in the midst of a digital transformation these days. I had the privilege of having a front-row seat to the U.S. Department of Veterans Affairs successful transformation when I was its Chief Technology Officer and have since served as a crisis engineer on many failing digital transformations. Here are five pitfallsRead… Read more »
Every agency employee needs to embrace IT transformation for change to really happen. That’s certainly true when organizations transition to greater use of cloud services.
The thoughtful creation of agency acquisition teams is an innovative way to ensure that acquisition policies, practices and attitudes lead to timely mission success.
People often learn they’ve lost access to social services benefits when they try to access them and fail. An innovative Louisiana program, called LA’MESSAGE, works to change that by sending text message reminders about deadlines, submission requirements, and other concerns.
As agencies transition to more hybrid work, they need collaborative technology that allows employees to communicate seamlessly and securely, from anywhere and across various mediums. That includes phone solutions.
Innovation starts with ideas, and you’ve got plenty of good ones. But getting them across to decision-makers can seem daunting. It doesn’t need to be. Giving a good pitch involves techniques and skills that you can learn and practice. We asked two innovation experts to share what works. Choose Winning Ideas “You’re not going toRead… Read more »
People’s lives changed during the pandemic, she said, and employees learned they could be successful — sometimes more successful — when working outside the agency office. Here are some ideas for keeping your workforce connected — socially.
The three core pillars of data transformation are people, processes and technology. Here are some pointers on how each can contribute.
Granicus has just announced the winners of its 2023 Digital Government Awards — recognizing state and local agencies that excelled in seven award categories: Changemaker, Community Engagement, Customer Experience, Digital Transformation, Operational Efficiency, Trust & Transparency, and Website of the Year.
Government agencies need room to find out the best uses of AI to achieve their goals and to help those they serve. They need AI laboratories that provide a safe space to experiment, to find out what works, and — maybe more importantly — what doesn’t.