Posts Tagged: Bureaucracy

Make It Modern: Why You Can’t Build a Legacy on Legacy Systems – Part 1

In 2011, venture capitalist Marc Andreessen said that “software is eating the world.” What he meant was that new software is enabling companies to scale faster, reduce costs, and deliver better customer experiences, and that the rapid spread of useful software is allowing entrenched players like Walmart and FedEx to better maintain dominance in theirRead… Read more »

Making Bureaucracy Better

Bureaucracy – it’s not a word that inspires a whole lot of positive feelings these days. To the public, it can symbolize government inefficiency and unresponsiveness. To the federal worker, it often represents a rigid structure that stifles their agency’s agility. Bureaucracy can be overwhelming, even painful, but it doesn’t have to be. And forRead… Read more »

Transforming Government Like Disney?

Should the federal government be more like Disney when delivering its customer service experiences? Greg Godbout, the chief technology officer at the Environmental Protection Agency, suggests as much when he keynoted an AFCEA roundtable in Bethesda a couple weeks ago.  According to Federal Times, he told the audience how Walt Disney World delivers a seamlessRead… Read more »

How To Fire All The Bureaucrats

Today I had to take care of a small errand and was struck by the inefficiency with which government works: Before walking in the door, I couldn’t figure out which instructions applied to me. I could barely even find them on the website. The appointment system was telephone-based, a frustrating waste of time. Once inRead… Read more »

Government Communications: How Not to Be Evil

I’m going to keep this quite short considering this is post about obedience, public sector managers, the nature of evil and social media. I’m going to argue how findings of a few psychological studies suggest the modern communications person needs to be more in touch with ‘the people’ avoid being complicit in evil acts. ARead… Read more »