Posts Tagged: Bureaucracy

Making Bureaucracy Better

Bureaucracy – it’s not a word that inspires a whole lot of positive feelings these days. To the public, it can symbolize government inefficiency and unresponsiveness. To the federal worker, it often represents a rigid structure that stifles their agency’s agility. Bureaucracy can be overwhelming, even painful, but it doesn’t have to be. And for… Read more »

Transforming Government Like Disney?

Should the federal government be more like Disney when delivering its customer service experiences? Greg Godbout, the chief technology officer at the Environmental Protection Agency, suggests as much when he keynoted an AFCEA roundtable in Bethesda a couple weeks ago.  According to Federal Times, he told the audience how Walt Disney World delivers a seamless… Read more »

How To Fire All The Bureaucrats

Today I had to take care of a small errand and was struck by the inefficiency with which government works: Before walking in the door, I couldn’t figure out which instructions applied to me. I could barely even find them on the website. The appointment system was telephone-based, a frustrating waste of time. Once in… Read more »

Government Communications: How Not to Be Evil

I’m going to keep this quite short considering this is post about obedience, public sector managers, the nature of evil and social media. I’m going to argue how findings of a few psychological studies suggest the modern communications person needs to be more in touch with ‘the people’ avoid being complicit in evil acts. A… Read more »

Confronting Institutional Inertia

Recently, Matthew Burton, former Acting CIO and Deputy CIO of the Consumer Financial Protection Bureau, posted an excellent series of blog posts documenting his experiences and lessons as a CFPB IT executive. While the technical details and personal insights are the most valuable aspects of his posts, I’d like to focus on a couple of… Read more »

Reinventing Innovation

What inspired me at the Excellence in Government Conference? I liked the emphasis on innovations underway in different places around the government. Sometimes we get caught up in buzzwords of the day: Total Quality Management, Lean Six Sigma, Agile, Business Process Reengineering, or Reinventing Government. But the bottom line in each of these types of… Read more »

Can Green Tape Make An Effective Bureaucracy?

This article was originally published on the University of North Carolina at Chapel Hill’s online MPA program blog, Inside the [email protected] — When people think of bureaucracy, thoughts of rules, regulations, “red tape,” or slow-moving actions may come to mind. But there can be benefits to bureaucratic approaches to management, and these benefits can result… Read more »