Human-centered design (HCD) is an IT modernization practice that incorporates tangible user feedback to ensure that technologies meet the needs of users. It prioritizes the needs, behaviors, and experiences of users throughout the software development lifecycle.
In today’s fast-paced world, clinging to outdated processes is a fast track to organizational irrelevance. For government executives, embracing lean enterprise principles and continuous innovation isn’t just a nice-to-have—it’s essential for driving impact, efficiency, and public trust.
Upgrading network infrastructure for AI is more than just fixing what’s broken. Done right, it can integrate AI so agencies get its full benefits.
New technologies and tools are bringing effective modernization within reach. Jonathan Alboum, Federal CTO at ServiceNow, explains how.
Chatbots have grown in popularity for good reason: They’re friendly, helpful, and make information readily available. The benefits are arguably even more significant in government applications. They’ve become a reliable tool for delivering constituent services while saving agencies time and resources. In a recent CX Community of Practice, What You Need to Know About BotsRead… Read more »
In the public sector, challenges persist with data sourcing, sharing, training and determining the best ways to use AI. As a result, government agencies continue to tread cautiously while still establishing use cases. The Office of Naval Research is no exception, and Director and Chief Analytics Officer James Valverde Jr. acknowledged it’s impossible to talkRead… Read more »
Application security is imperative in all phases of your agency’s software lifecycle, from design to deployment. That means you must continue to find new and better ways to embed security testing to reduce the risk of cyberattacks and protect your organization’s data. Recently, a rash of high-profile cyberattacks has exploited weaknesses in the elements usedRead… Read more »
Modernizing an application for the cloud can affect all three tiers. Is the DB tier too sacred to change?
Help your business teams understand the backup cycle and their potential for lost data.
In this video interview, Niranjan Vijayaragavan, Chief Product Officer at Nintex, explores the benefits and “how to” of process automation.
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