What CX Metrics Actually Matter?
This blog recap covers a recent Community of Practice session focused on CX metrics.
Professional Development
Skills You Need to Work With AI
Agencies are making greater use of artificial intelligence (AI), or at least preparing to. But the skills required to work successfully with AI are far more than simply technical — often they’re unrelated to IT. Here are AI skills agencies should look for as they develop their workforces and recruit new talent.
January Online Training Opportunities
Check out our free online professional development training opportunities for January.
Step Up the EX Through Learning
Professional development opportunities can improve an employee’s overall work experience, but the benefits of career education are even more far-reaching. And mentorship makes a big difference.
How to Hold Your Team Accountable
This Community of Practice recap shares how to keep your team accountable as a supervisor.
Negotiation Styles Used in Max Series, “Succession”
Understanding different negotiation styles can help you have effective goal-setting and other conversations with leadership…and the TV show “Succession” offers some examples.
5 Biggest CX Barriers Unveiled
This is a quick recap of the December 12 CX CoP session.
The Impact of a Multi-Generational Workplace
Mika Cross, Workplace Transformation Strategist, and Jeffrey Vargas, President and CEO of Generationology, LLC, discuss a multi-generational workforce in this edition of “Management Minutes with Mika.”
December Online Training Opportunities
Take a look at the diverse December online training opportunities at GovLoop.
Introducing the CX Community of Practice
Learn more about our newest Community of Practice, geared around supporting government employees who are delivering CX.