Guy Kawasaki has a post reviewing Gerry McGovern’s The Stranger’s Long Neck: How to Deliver What Your Customers Really Want Online. Three useful ideas from Guy’s post: There is always a key task users come to the site to do. That is especially good for me this week, as last weekend I realized most visitorsRead… Read more »
The Federal Intranet Content Managers (FICM) invite YOU to participate in the FICM meeting through “lightning round” presentations to kick off the new fiscal year. You may recall this format being used at the 2010 Government Web Managers Conference — several speakers presented for roughly 5 minutes each on a single topic, allowing several topicsRead… Read more »
The Obama Administration is committed to using technology to better engage citizens in their government. Ironically, legislation crafted in the 1950s to open citizen access to government documents may be a barrier to today’s Open Government initiatives. The Federal Records Act of 1950 creates a framework to manage agency records. It puts the National ArchivesRead… Read more »
We hosted a successful webinar yesterday, How to Manage Citizen Feedback and Reduce Overhead. Nearly 60 governments attended to hear Citywide Records Manager, Wendy Klock-Johnson from the City of Sacramento, discuss how the city successfully streamlined citizen participation with a new tool called eComment and why social media didn’t work! Wendy posted a blog articleRead… Read more »
Image by ahockley via Flickr Last night I did the keynote/opener for a startup event in Boston and spoke about, based upon my own experiences, startup best practices and the large number of opportunities for startups and other companies to get involved with the fast growing open government marketplace. While you can scan through theRead… Read more »
Last night the GovUp New England tour rolled into NYC for its 11th stop. 65+ rockstars gathered at Los Feliz, three flights down below the city that never sleeps. We had a mix from New York State Senate, the City of New York, State Insurance, peeps from Columbia, Penn, and NYU, GSA, Bloomberg… Stephen Goldsmith,Read… Read more »
These past two weeks have been a whirlwind of travel and conferences. I’ve enjoyed several typical byproducts of those types of events (networking, learning, etc…) but also a few things that are much rarer: inspiration and re-energized passion. This is largely thanks to my most recent stop: NASA’s Education Innovation Summit, held in Orlando, FLRead… Read more »
For the last 10+ years, marketers have started to realize that interacting with consumers is not a one-way street. Refusing to operate with this mindset fully embraced will most likely leave you out in the cold. Consumers don’t want to be talked at, with the only opportunity for feedback a suggestions box glued to theRead… Read more »
Building Capability is one of the four action areas of the Victorian Public Sector (VPS) Gov 2.0 Action Plan. Our strategy includes a suite of initiatives to cater for everyone from the early adopters to the early majority to the novices. We know that building the social media skills of our public sector workforce willRead… Read more »
GOVIE GEEK (2010) BEAUTY QUEEN (2008) Thats right! I spent my younger years (really not all that long ago) competing for various beauty queen titles, including everything from Miss America to Miss Hawaiian Tropic. But behind all of the glitz, glitter, and butt glue(yes thats right we glue our swimsuits to our bottoms)…all I wantedRead… Read more »