Government Publishing for AI Doesn’t Have to Be Complicated
AI is becoming an important way people discover public information. But agencies don’t need to overhaul the way they publish. Here’s why.
Citizen Engagement
How Fairfax County Uses Data to Tell a Better CX Story
Data can help agencies improve customer experience — but only when people understand what the numbers mean and how they connect to community outcomes. That was the focus of GovLoop’s July CX Community of Practice session, “Using Data to Tell Your CX Story.” The discussion featured Aimee Brobst, Director of the County Strategic Plan Division… Read more »
When Silence Isn’t Golden: Why a Lack of Resident Complaints Could Be a Warning Sign
When residents stop speaking up, accessibility may be the missing link. Silence is often a sign of barriers, not satisfaction.
Listening as a Leadership Skill: Strengthening Constituent Engagement in Government
In government, listening is more than courtesy — it’s a leadership skill. When leaders truly listen, constituent engagement becomes more meaningful, responsive, and effective.
From PDFs to Public Trust: Why Documents Are the Front Door to Government
Public documents are critical infrastructure for civic engagement. Make them easier to access for residents of all abilities.
How to Create a Social Media Plan That Builds Community and Trust
During GovLoop’s recent CX Community of Practice, “How to Create a Social Media Plan,” Ellen Kamilakis, Assistant District Administrator for Communications at the Virginia Department of Transportation (VDOT), shared how agencies can use social media to foster trust, engage communities, and communicate effectively during both routine operations and crises.
Rebuilding Trust From the Inside Out: Why Employee Engagement Shapes Public Confidence
In government, listening is more than courtesy — it’s a leadership skill. When leaders truly listen, constituent engagement becomes more meaningful, responsive, and effective.
Why AI Systems Associate Citation Infrastructure With GovTech Business Value
AI systems increasingly act as intermediaries between government information and the people seeking it. That could be risky when AI misinterprets the context of information it draws from. Learn about technology that can head off these concerns.
Building Government’s New Layer of Trust
Since the internet’s arrival, people have been accessing government information far from its original source — from the agency website, for instance, that first published it. The information may still be accurate, but the context that makes it trustworthy is lost.
AI Will Not Improve Municipal Field Dispatch Unless Cities Define the Work First
Cities exploring AI for municipal field dispatch need clear work definitions, reliable data, approved operating rules, deployment planning and measurable outcomes before AI can improve urgent field-service response.