For many state and local government technology teams, April 2026 was supposed to be a major accessibility milestone. The U.S. Department of Justice has now pushed the compliance dates back by one year. State and local governments with populations of 50,000 or more now have until April 26, 2027. Smaller public entities and special districtRead… Read more »
Hudson County, New Jersey’s public-facing interactive, GIS-powered transit map lets users search destinations, view schedules and routes.
Creating a great customer experience (CX) isn’t about a single initiative or one-off improvement. It requires a consistent, intentional approach that shapes how employees interact with customers every day. During a recent GovLoop CX Community of Practice session, Anthony Armstrong, P.E., CFM, Director of Planning and Development Services, City of College Station, Texas, shared insightsRead… Read more »
In this video interview, Granicus’ John Boerstler explains how agencies can modernize their communications to better reach constituents.
Agencies rely on PDFs to keep residents informed, but they can make essential information unavailable. Here are tips to make documents easier to access.
What can you do to rebuild trust with the public? It is a question every technology provider serving government should think about.
Jake Sager from Granicus explains how agencies can use AI to turn data-driven insights into meaningful improvements in service delivery.
Nobody remembers the routine customer service interaction where everything goes exactly as expected. But people do remember the moments when something goes wrong, especially if the issue is handled poorly. That was the central message of the recent GovLoop CX Community of Practice virtual discussion, featuring Laurie Brown, CSP,communication skills expert and author. During theRead… Read more »
In this video interview, Granicus’ Karthik Anbalagan discusses how to turn AI potential into reality for both residents and employees.
AI is becoming an important way people discover public information. But agencies don’t need to overhaul the way they publish. Here’s why.