Congressional approval ratings have matched the all-time low of just 12 percent, according to a Wall Street Journal/NBC News poll. That means that fewer than 1 of every 8 Americans thinks Congress is doing a good job. Much of this dissatisfaction is surely deserved, but far too many people have the wrong idea about whatRead… Read more »
Well, well, well folks. It seems I’ve hit a hot button here: customer service. I cross-posted a post titled “Get to Know Your Customers on a Personal Level” to the NCMA group on LinkedIn. There strong feelings on both sides. Some think that contracting officers absolutely need customer service training. Some think that customer serviceRead… Read more »
Http://LeonardSipes.Com Are blogs the journalistic scumbags of the internet? I just finished reading (for the second time) Ryan Holiday’s “Trust Me, I’m Lying—Confessions of a Media Manipulator.” Holiday heaps tons of slime on both blogs and the mainstream media. The premise of the book is something he refers to as “trading up the chain;” convinceRead… Read more »
If law enforcement can cut down on pirated apps, Android will become a shinier target for developers Here is today’s top tech news. Three top Android piracy sites seized – The DOJ has stopped three large sites from distributed pirated Android apps. Developers for Android have long complained (and rightfully so) about the ease ofRead… Read more »
The FBI’s Sentinel project is a recently completed case study of the potential of Lean/Agile methodologies for managing government projects. “so fraught with miscommunication, incompetence and failed oversight that the entire debacle would have been a shoo-in for the most flagrant waste of taxpayer dollars since, well, ever” They were over-running and close to killingRead… Read more »
On Monday, August 20, I had the pleasure of attending the American Security Project‘s event on U.S. Drones Policy: Strategic Frameworks and Measuring Effects. I say that it was a pleasure because, unlike most discussions on drone policy, this one was based on facts and empirical data rather than politics and speculation. The event wasRead… Read more »
I’ve always worked in very traditional environments where there were either thinkers or do’ers. The do’ers were on the front line and did and the thinkers were behind them, researching, reading, discussing and then issuing strategies and directions which would then be cascaded down to the do’ers. My current role is a wee bit differentRead… Read more »
Originally posted on opensource.com by Jennifer Wike and published using Creative Commons. As the Community Manager of GovLoop—a highly active online community connecting more than 50,000 public sector professionals, including Federal CTO Todd Park—Andrew Krzmarzick suspects his role is pretty similar to leading an open source project. The open source way guides the company’s decisions,Read… Read more »
The answer may be yes! Studies show that while most government employees are satisfied with their jobs, many are not actively engaged in the performance and quality of their work. Yet, a hearty 63% of those public sector workers say that they intend to stay in their positions long-term. Factors such as leadership effectiveness, performanceRead… Read more »
There is no question that social media is changing the way that we engage as citizens and as individuals. We are constantly going online to ask questions of each other, to type away to live chat support, to reference web pages, read reviews, watch DIY videos and learn as much information as we can inRead… Read more »