If the first 42 Presidents had tweeted…

If the first 42 Presidents had tweeted… was originally posted to the ChatterBachs blog. With it being Presidents’ Day weekend, I found myself thinking about famous Presidential quotes. In reviewing many of these quotes, I was struck by their brevity and power. Sometimes insightful, at other times irreverent or self-deprecating, we call them quotes. ForRead… Read more »

Community Management should mean Community Engagement: Value, Validate, and Respect

“Community Management should mean Community Engagement: Value, Validate, and Respect” was originally posted to the ChatterBachs blog. Community management should mean community engagement. Here are several ways to make sure you’re reaching this optimal level of community engagement, whether online or offline: Demonstrate value. People have a seemingly unlimited number of resources to draw from.Read… Read more »

Broadband facts, fiction and urban myths

For those following the debate over Australia’s NBN, Rodney Tucker’s paper “Broadband facts, fiction and urban myths” is worth a read:There has been a lively debate surrounding the Australian Governments plan to build a fibre-based National Broadband Network. Unfortunately, a variety of urban myths about the NBN have evolved and spread over the past 12Read… Read more »

Thanks for Taking My Survey!

Thanks to everyone who completed my survey on Social Networking and Individual Performance. Initial data analysis looks great and I’m looking forward to finishing my write-up for dissertation and to sharing the results.

Landing Helicopter Dock Skip HMAS Canberra Lanuched

The hull of Landing Helicopter Dock Skip HMAS Canberra (LDH 01) has been launched in Spain, reportedly christened with a bottle of sparkling Canberra region wine. Photos from the launch show the ship’s two most prominent features: the ski-jump on the bow, and the stern dock door for landing craft. The ship will be transportedRead… Read more »

Hit me baby one more time

Web analytics are so much more than just “hits”, and so important for government. Web analytics involves collecting and analyzing website usage data for a particular website. By looking at data on what users do on the site, web administrators can enhance the effectiveness of information available to citizens. Why care about web analytics inRead… Read more »

Social media cheat sheet

No one wants to be the last to know. When a city government begins to use social media to connect with citizens, it’s important to inform employees what you’re doing. Problem is, some employees haven’t gotten on the social media bandwagon yet, and aren’t sure what you’re talking about when you say “the city isRead… Read more »

FTC sends refund claims to auto warranty fraud victims

Nearly 12,000 Americans defrauded by an auto “extended warranty” robocall scheme are eligible for refunds. The Federal Trade Commission mailed out claim forms this week to consumers swindled by calls made by Voice Touch, Inc., on behalf of Transcontinental Warranty, Inc. Original post